Augelique Mccants

911 dispatch operator with data entry and customer service responsibilities:

- Handled emergency calls, gathering crucial information and entering it accurately into computer systems.

- Provided calm and clear instructions to distressed callers until help arrived.

- Efficiently operated multiple programs on a computer to swiftly access and input critical details.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Worked closely with shift manager to solve problems and handle customer concerns.