Luis (Ureil) Mendes Baptista
Orlando,FL
Summary
Motivated and adaptable worker with strong experience in fast food, kitchen operations, and warehouse environments. Known for being dependable, quick to learn, and eager to bring positivity and collaboration to any team. Currently seeking to apply culinary skills and professional work ethic in a new opportunity in Orlando, FL. Willing to relocate: Anywhere Authorized to work in the US for any employer
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mark Jamaican Restaurant
Orlando, FL
10.2025 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Point of Sale Associate
GM Solution
Orlando, FL
08.2025 - 10.2025
- Provided hands-on general labor support across multiple job sites, assisting with day-to-day operational needs
- Followed detailed instructions and safety guidelines to ensure tasks were completed accurately and efficiently
- Worked closely with supervisors and team members to support project timelines and workflow goals
- Assisted with setup, breakdown, organization, and material handling as needed on site
- Adapted quickly to new environments, tools, and responsibilities while maintaining focus and productivity
- Demonstrated reliability by arriving on time, staying task-focused, and completing assignments thoroughly
- Maintained a professional attitude under changing conditions and fast-paced work demands
- Contributed to a clean, organized, and safe work environment at all times
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Cook Shift Leader
Charlies Cheese Steak
Brockton, MA
08.2024 - 08.2025
- Supervised kitchen staff to ensure efficient meal preparation and adherence to quality standards.
- Trained new team members on food safety protocols and kitchen equipment operation.
- Coordinated inventory management, minimizing waste through effective stock rotation practices.
- Developed daily prep lists to streamline workflow and enhance service speed during peak hours.
- Monitored cooking times and temperatures to maintain food quality and safety standards consistently.
- Enforced cleanliness standards in compliance with health regulations throughout the kitchen area.
- Assisted in menu planning by providing feedback on customer preferences and seasonal ingredients.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
Warehouse Assistant
Stanley Black & Decker
Brockton, MA
11.2023 - 05.2024
- - Assisted in packaging, labeling, and inventory management
- - Followed safety procedures and worked efficiently in a team setting
- - Adapted to changing daily tasks in a fast-paced warehouse environment
Fast Food Worker, Cashier
Charlie's Chicken
Brockton, MA
01.2022 - 10.2022
- - Greeted customers and maintained smooth, quick service during rushes
- - Sanitized food prep and dining areas, following health safety protocols
- - Restocked supplies and food displays to reduce customer wait times
- - Prepared food efficiently and packaged meals to brand standards
- Crew Member
Education
Trade school - Culinary Program
Trade School
Grafton, MAHigh School Diploma - undefined
Brockton High School
Brockton, MA05.2022
Bachelor of Arts - Recording Arts Of Music
Full Sail University
Winter Park, FL05-2027
Skills
- Warehouse Experience
- Teamwork & Collaboration
- Cash handling
- Dependable & Cooperative
- Food handling
- 1 year
- Food Safety Knowledge
- Kitchen Operations
- 2 years
- Food service
- Customer service
- - Cashiering
- Packaging
- Adaptability & Flexibility
- Critical Thinking
- Customer Service & Communication
- Culinary Experience
- Food Preparation & Handling
- Exceptional customer service
- Strong work ethic
- Cleanliness standards
- Safe food handling
- Team collaboration
- Sales expertise
- Task prioritization
Accomplishments
Well Work — Creative / Web Support | 2025
- Contributed to the development and refinement of the company website
- Assisted with layout organization, content placement, and visual presentation
- Collaborated with team members to ensure brand consistency and user-friendly design
- Helped improve the site’s clarity, flow, and overall visual experience
- Gained hands-on experience with real-world web content and digital presentation
Certification
- CPR Certification
- Food Handler Certification
- Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Professional Working
Timeline
Server
Mark Jamaican Restaurant
10.2025 - 01.2026
Point of Sale Associate
GM Solution
08.2025 - 10.2025
Cook Shift Leader
Charlies Cheese Steak
08.2024 - 08.2025
Warehouse Assistant
Stanley Black & Decker
11.2023 - 05.2024
Fast Food Worker, Cashier
Charlie's Chicken
01.2022 - 10.2022
High School Diploma - undefined
Brockton High School
Trade school - Culinary Program
Trade School
Bachelor of Arts - Recording Arts Of Music
Full Sail University
Who AM I
I am someone who values connection, growth, and community. I’ve worked within group settings focused on self-understanding, emotional awareness, and showing care for others. These experiences shaped how I communicate, collaborate, and bring empathy into every environment I’m part of. My long-term goal is to contribute to spaces that uplift people, foster belonging, and create a strong sense of mutual respect and positive energy.