Sheridan Osho
Baltimore,MD
Summary
Ready and eager to learn!
I have an extensive 6 year background in customer service as well as phone etiquette and maintaining client relationships and satisfaction, which I believe will aid me greatly in this position. I can easily grasp new concepts, retain information, and am able to fast-track learning new skills. I’m dedicated to delivering positive customer interactions, while focusing on actively listening in order to effectively communicate, and a strong ability to build rapport, problem solve , and provide excellent customer service.
Overview
7
7
years of professional experience
Work History
Server
City Cruises
Baltimore, US
05.2024 - Current
- Providing exceptional hospitality to guests and coworkers as prescribed in the business's respect service system
- Assisting with the warm and efficient greeting and seating of guests when they arrive
- Maintain the cleanliness and safety of all areas
- Providing pertinent information to guests including ensuring guest feel safe and taken care
- Collecting dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Regularly checking with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Knowledgeable about all menu options in order to better assist guests when offerjnh suggestions for food and beverages.
- Monitoring dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
- Maintaining polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeting customers, answering questions and recommending specials to increase profits.
- Responding efficiently to guest inquiries and complaints in a professional manner.
- Developing rapport with guests and assisting in generating repeat business by providing exceptional customer service.
- Collaborating with other restaurant staff members to ensure efficient operations within the restaurant environment.
Target Team Member
Target
Middle River, US
08.2022 - 12.2024
- As a style consultant we’retasked with welcoming and helping guests with anything they may need on the sales floor and in the fitting room, as well as ensuring the floor is set full with the right products, accurate pricing and signs
- Well trained in and routinely assisting in several other departments as needed
- Overseeing quality control to identify inconsistencies and malfunctions.
- Assisting customers with product selection and ordering process.
- Participating in team meetings to discuss strategies for improvement.
- Resolving customer issues promptly in a professional manner.
- Collaborating regularly with team members to achieve daily goals.
- Assisting in inventory management, ensuring stock levels met demand without excess.
- Organizing inventory shelves for easy access and maintenance of stock levels.
- Rotating through multiple areas based on team needs.
- Providing attentive customer service support to ensure satisfaction.
Server
RA SUSHI BAR RESTAURANT
03.2024 - 07.2024
- Serving food and beverages while maintaining high quality formal table service to customers daily.
- Ensuring proper presentation and preparation of food products and beverages in an appealing way.
- Organizing large parties reservations and special requests efficiently and accurately.
- Resolving complaints quickly and efficiently while keeping the customer’s best interests in mind.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stayed informed about daily specials, new menu items, promotions.
Amazon Fulfillment Associate
Amazon.com
Baltimore, US
11.2019 - 11.2023
- Warehouse associate and packer
- As a warehouse packer I was in charge of preparing packages for shipment from the warehouse
- I retrieved the items needed on the invoice from the inventory, checked that they were in good condition, wrapped them securely, and packed them properly for shipping
- Another responsibility I had was to update inventory to reflect items removed and weigh packages
- Being that it was a warehouse packing job it required a certain amount of physical strength and stamina to lift and pack all the heavy boxes and items
Digitizing & Scanning Assistant & Data Entry
ClearView
Baltimore, US
01.2022 - 12.2022
- Data entry, digitizing and scanning files
- Opening documents boxes, organizing document folders, removing staples, as well as document sorting, fixing edges of documents, and preparation of documents for scanning
- Auditing scans, entering data and organizing files digitally until completion
Omni Associate
JCPenney
Essex, US
07.2019 - 01.2022
- My responsibilities as an Omni channel associate were to greet and assist our valued customers in finding our products whether we have them in store or placing specialized orders for them
- Working proactively to demonstrate great customer service and being able to quickly and effectively problem solve and dissuade any concerns our customers had
- My position focused on online purchases and in-store pick ups, being able to find a customers order and help it get to them in a timely manner
- I also worked alongside our merchandising team and helping replenish products from our inventory
Cashier/Customer Service
Popeye's Restaurants
Essex, US
05.2018 - 05.2019
- My role was to take and prepare our customers orders quickly and accurately while ensuring our customers felt welcomed and comfortable
- I prepared the restaurant tables and sanitized them as well as presenting menus, serving and helping customers select their food and beverages
Education
High school or equivalent -
Chesapeake High School
Essex, MD05.2019
Skills
- Sales
- Cashiering
- Order Picking
- Warehouse Experience
- Packaging
- Shipping & Receiving
- Sales Experience
- Retail Sales
- Organizational Skills
- Customer Service
- Merchandising
- Warehouse distribution
- Cash handling
- Multi-line phone systems
- Guest services
- Customer support
- Windows
- Mac OS
- Typing
- Pallet jack
- IOS
- Order Fulfillment
- Order Picker
- Documentation review
- Operating Systems
- Digitization
- Bilingual
- Cash register
- Pricing
- Human resources
- Hospitality
- POS
- Communication skills
- Heavy lifting
- Data entry
- Computer skills
- Medical terminology
- Kitchen experience
- Time management
- Fashion retail
- Leadership
- Office experience
- Writing skills
- Analysis skills
- Microsoft Office
- Microsoft Excel
- Front desk
- Basic math
- Retail math
- Phone etiquette
- Microsoft Word
- Microsoft Outlook
- Team member support
- Complaint resolution
- Account updating
- Scheduling
- Retail store support
- Order fulfillment
- Money handling
- Conflict resolution
- Customer relations
- Complaint handling
- Customer relationship management (CRM)
- Punctuality and reliability
- Empathy and patience
- Computer proficiency
- Product education
- Calendaring
- Documentation
- Client relations
Languages
Ga, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
City Cruises
05.2024 - Current
Server
RA SUSHI BAR RESTAURANT
03.2024 - 07.2024
Target Team Member
Target
08.2022 - 12.2024
Digitizing & Scanning Assistant & Data Entry
ClearView
01.2022 - 12.2022
Amazon Fulfillment Associate
Amazon.com
11.2019 - 11.2023
Omni Associate
JCPenney
07.2019 - 01.2022
Cashier/Customer Service
Popeye's Restaurants
05.2018 - 05.2019
High school or equivalent -
Chesapeake High School