Augier Mitchell
Valley stream,NY
Summary
Meticulous, Patient focus EMT with 8+ years treating the sick and injured of New York City, Self sufficient as well as team orientated and a passion for helping others whether it be CPR on patient or just helping someone climb the stairs to their apartment
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Specialist
New Horizon Counselling Center
03.2023 - Current
- Conducted comprehensive client assessments to determine appropriate counseling services.
- Managed intake process, ensuring timely and accurate data entry into electronic health record systems.
- Facilitated communication between clients and clinical staff to streamline service delivery.
- Developed and maintained strong relationships with community resources for client referrals.
- Trained new staff on intake procedures and best practices for client engagement.
- Collaborated with interdisciplinary teams to improve operational workflows and enhance client experience.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Specimen Collector
Flow Health
10.2022 - 03.2023
- Collected and processed biological specimens following established protocols to ensure accuracy and compliance.
- Maintained detailed records of specimen collection, tracking chain of custody and sample integrity.
- Trained new staff on specimen collection techniques, emphasizing safety and operational efficiency.
- Implemented quality control measures to enhance specimen processing accuracy and reliability.
Customer Advocate
Carvana
07.2021 - 10.2022
- Drive and operate a truck with a vehicle attached and deliver them to customers as well as assisting customers with issues that may arise
- Achievements/Tasks
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed escalated issues, ensuring timely and effective resolutions.
Emergency Medical Technician/Logistics
Senior Care Ems
03.2013 - 06.2021
- Treated the sick and injured as well as make in field repairs of Vehicles and Medical equipment
- Achievements/Tasks
- Contact: Jazmin Salazar - 7183509604
FDNY EMT
Fire Department Of New York
06.2015 - 10.2020
- Responded to Emergency’s within the the five boroughs and render aid in the less than ideal locations outside of a hospital setting
- Achievements/Tasks
Education
New York State EMT Certification -
LaGuardia Community College
Queens, NY08-2011
High School Diploma -
Martin Van Buren High School
Queens07-2010
Skills
- Intake assessment
- Compassionate communication
- Data entry
- Critical thinking skills
- Assertiveness
- Follow-up skills
- Records maintenance
- Case management
Certification
- CPR - American Heart Association
- First Aid - American Heart Association
- New York State EMT Certificate
LANGUAGES
English - Native or Bilingual Proficiency
Spanish - Limited Working Proficiency
Timeline
Intake Specialist
New Horizon Counselling Center
03.2023 - Current
Specimen Collector
Flow Health
10.2022 - 03.2023
Customer Advocate
Carvana
07.2021 - 10.2022
FDNY EMT
Fire Department Of New York
06.2015 - 10.2020
Emergency Medical Technician/Logistics
Senior Care Ems
03.2013 - 06.2021
New York State EMT Certification -
LaGuardia Community College
High School Diploma -
Martin Van Buren High School