Operations Leader
Davidson & Licht Jewelers
Walnut Creek, USA
- Responsible for the operational performance of a high-volume Rolex Authorized Jeweler and multi-brand luxury jewelry store.
- Own daily operational execution including opening/closing readiness, floor presentation, appointment flow, and Rolex brand compliance.
- Improve and standardize secure-access protocols, product handling, key control, and back-of-house organization to protect high-value merchandise.
- Support scheduling, time-off approvals, and reporting clarity to ensure strong coverage, accountability, and team alignment.
- Lead technology modernization initiatives including Surface Pros, POS optimization, digital forms, and cloud-based documentation.
- Enhance warranty activation, box storage, and documentation workflows to reduce client wait times and friction post-purchase.
- Work alongside sales teams during live appointments to resolve real-time challenges and protect client comfort and momentum.
- Expand use of Google Workspace tools to improve communication, visibility, and coordination across departments.
- Coordinate vendor relationships for security systems, equipment, and store support needs.
- Proactively identify operational pain points and implement scalable solutions that elevate speed, security, and the overall luxury experience.