August Hearn
New York,NY
Summary
With a proven track record at Watchguard24/7, I excelled in enhancing security measures and reducing incidents through vigilant monitoring and strategic risk assessments. My expertise in report writing and conflict de-escalation, coupled with a strong work ethic, significantly improved facility safety. Managed and supported a dedicated team, fostering professionalism and reliability in high-stakes environments.
Overview
10
10
years of professional experience
Work History
Security Officer
Watchguard24/7
01.2019 - 10.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Security Supervisor
Allstar
01.2015 - 01.2019
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of [Number] security personnel during shift.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Education
Bachelor of Arts - Music Performance
Juilliard
New York, NY05.1999
High School Diploma -
Hopewell Valley High School
Pennington, NJ05.1994
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Physical Fitness
- Conflict de-escalation
- Work ethic
- Reliability
Timeline
Security Officer
Watchguard24/7
01.2019 - 10.2024
Security Supervisor
Allstar
01.2015 - 01.2019
Bachelor of Arts - Music Performance
Juilliard
High School Diploma -
Hopewell Valley High School
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