August Phelps
Minneapolis,MN
Summary
Based in Minneapolis with my two dogs. Reiki, Travel, and the Gym are a few of my personal passions. Accomplished and multi-faceted with over 20 years of experience, from each position I have retained and quickly learned; Customer Service to Product Knowledge and Hospitality to Management, I'd be a strong asset to any team
Overview
9
9
years of professional experience
Work History
Customer Service Rep
Planet Fitness
Minneapolis, MN
05.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greet gym members as they came in, creating a welcoming environment.
- Toured new members and potential members ensuring everyone feels comfortable and confident upon arrival and offering the best membership for their lifestyle.
Lead Baker
Claddagh Coffee
St Paul, MN
12.2023 - 04.2024
- As a co-lead in the kitchen, I had to manage my own time and prioritize based on inventory and bake time
- I open up the bakery every morning and focus on keeping two cafe locations up to par on their inventory for the week
- Inventory, order product, stock, clean, sanitize, dishes, keep everything in the kitchen up to code
- Communicate clearly and effectively with my co-worker, cafe manager, baristas, chef and owners.
- Developed innovative recipes, resulting in a diverse and appealing product selection.
- Operated and maintained bakery equipment, including ovens and mixers.
Pastry team
ScratchKc
N Kansas City, M0
05.2023 - 10.2023
- Mix dough, laminate croissant dough using a sheeter, shaping, baking, finishing all in a fast-paced/large scale environment that requires awareness of temperature, humidity and its effect on processing
- Duties include but are not limited to: baking, cleaning, finishing pastry, time management, effective communication between departments for utilizing equipment.
- Managed daily operations of the pastry department, ensuring timely completion of tasks while maintaining high quality standards.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Shift Lead
DashMart
Minneapolis, MN
11.2022 - 04.2023
- Supervise up to 6 people at a time, ensuring they stay on task and prioritize
- Delegate required tasks in an efficient manner while completing other shift lead duties such as inventory, checking in shipment, stocking shelves, organizing warehouse, various organizational projects that are generally self-led, checking in with site manager about site and staffing issues
- Handling any and all customer service issues, order issues, dasher issues in a timely and professional manner
- Opening up and closing down the warehouse, ensuring the site has been cleaned, all trash has been taken out for the day
- Recording and filing all invoices and sending them to the proper channels.
Baker
Sift Gluten Free
Minneapolis, MN
05.2020 - 11.2022
- Bake, decorate, and package high quality gluten free desserts in a fast paced small business
- Everything is done to recipe specifications or changed to meet customer's needs
- Other responsibilities include: answering phones, taking customer orders, fulfilling special orders, decorating cakes, dishes, cleaning and disinfecting the kitchen, restocking items, inventory, and helping with barista duties as needed
- Daily duties include cutting, finishing and plating all baked goods for the bakery case, using time management effectively to ensure a smooth running kitchen with multiple people using the same equipment, effective communication, quality testing product, baking and finishing for wholesale products and getting them packaged and out to drivers in a timely manner.
Shift Supervisor
Starbucks
Minneapolis, MN
10.2019 - 04.2020
- Supervise baristas on the floor to ensure smoothly running shifts, while delegating cleaning and operational tasks as well as cash management, ordering product, solving customer issues in a timely and professional manner, resolving other issues that may arise
- Opening and closing the store
- Determining when the best time to send people on breaks is to ensure the most efficient flow of the store and keeping customers happy.
FOH Supervisor
Sandcastle
Minneapolis, MN
05.2019 - 09.2019
- Supervised the FOH operations to ensure business ran smoothly in a fast-paced, high demand location serving food and beverages at a seasonal lake-side restaurant
- Opened and closed restaurant daily, managing money, delegating tasks, hanging promotional signage as needed, ensuring the building looks visually appealing and clean
- Also included but not limited to: cleaning, stocking, handling vendors as they delivered stock, made the weekly schedule, cut or called people in when necessary, prepared bulk beverages, served beer, expo'd and carried out food items ordered by customers, handled customer concerns and complaints, took orders, made executive decisions when necessary.
Grocery Stocker/Produce Team
The Wedge Co-op
Minneapolis, MN
06.2015 - 09.2017
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Education
Cosmetology License -
Empire Beauty School
Bloomington, MN09.2008
HS Diploma -
Aloha High School
Aloha, OR06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Rep
Planet Fitness
05.2024 - Current
Lead Baker
Claddagh Coffee
12.2023 - 04.2024
Pastry team
ScratchKc
05.2023 - 10.2023
Shift Lead
DashMart
11.2022 - 04.2023
Baker
Sift Gluten Free
05.2020 - 11.2022
Shift Supervisor
Starbucks
10.2019 - 04.2020
FOH Supervisor
Sandcastle
05.2019 - 09.2019
Grocery Stocker/Produce Team
The Wedge Co-op
06.2015 - 09.2017
Cosmetology License -
Empire Beauty School
HS Diploma -
Aloha High School