Augusta kettler
cambridge,Minnesota
Summary
Dynamic and supportive professional with experience at Presbyterian Homes, excelling in resident care and community engagement. Proven ability in emergency response and effective planning, enhancing resident comfort and safety. Skilled in documentation and reporting, with a strong commitment to health and safety compliance, ensuring a positive living environment for all.
Resident Assistant professional prepared for role that demands high standards and results. Proven ability to create welcoming and safe living environment while addressing resident concerns effectively. Emphasizes team collaboration and adaptability, ensuring harmonious community. Known for strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Resident Assistant
Presbyterian Homes
03.2023 - Current
- Assisted residents in navigating campus resources and services.
- Organized engaging community events to foster resident interaction and connection.
- Enforced residence hall policies to ensure a safe living environment for all residents.
- Provided peer support, addressing concerns and facilitating discussions among residents.
- Assisted with daily living activities to enhance resident comfort and independence.
- Implemented care plans tailored to individual resident needs and preferences.
- Trained new staff on care procedures, safety protocols, and emergency response techniques.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Petroleum Supply Specialist
US Army Reserve
02.2015 - Current
- Coordinated petroleum supply chain operations to ensure timely delivery of products.
- Analyzed inventory levels and forecasted supply needs to optimize resource allocation.
- Implemented safety protocols during transportation and storage of hazardous materials.
- Assisted in developing and maintaining relationships with suppliers to enhance procurement processes.
- Monitored compliance with industry regulations, ensuring adherence to environmental standards.
- Trained new staff on operational procedures and best practices for efficiency improvements.
- Handled and transported fuel to vehicles and aircraft.
Lube Service Technician
Valvoline Instant Oil
01.2022 - 02.2023
- Performed oil changes and fluid exchanges efficiently to ensure vehicle performance and customer satisfaction.
- Conducted multi-point inspections to identify maintenance needs and recommend appropriate services.
- Operated equipment including lifts, oil pumps, and diagnostic tools in a safe manner.
- Trained junior technicians on service protocols, enhancing team productivity and service quality.
- Managed inventory of lubricants and fluids, ensuring availability for daily operations.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed complex customer accounts, providing tailored solutions to enhance service experience.
Dispatcher
TForce Integrated Solutions
04.2020 - 03.2022
- Coordinated logistics for efficient route planning and timely delivery of shipments.
- Monitored real-time tracking systems to ensure accurate status updates for customers.
- Managed communication between drivers and clients to resolve issues promptly.
- Implemented process improvements that enhanced dispatch efficiency and reduced delays.
- Analyzed performance data to identify trends and recommend operational adjustments.
- Developed strategic partnerships with vendors to optimize resource allocation and service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
High School Diploma -
Cambridge Isanti High School
Cambridge, MNAssociate of Applied Science - Emergency Medicine
Anoka Technical College
Anoka, MN07-2021
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Emergency response
- Resident support
- Active listening
- Effective planning
- CPR certified
- Documentation and reporting
- Health and safety compliance
Timeline
Resident Assistant
Presbyterian Homes
03.2023 - Current
Lube Service Technician
Valvoline Instant Oil
01.2022 - 02.2023
Dispatcher
TForce Integrated Solutions
04.2020 - 03.2022
Petroleum Supply Specialist
US Army Reserve
02.2015 - Current
High School Diploma -
Cambridge Isanti High School
Associate of Applied Science - Emergency Medicine
Anoka Technical College