Augusta Reid
Chattanooga,TN
Summary
Dynamic professional with a proven track record at Marshalls, excelling in project management and customer service. Adept at team building and employee training, I foster strong relationships and drive successful outcomes. Recognized for enhancing operational efficiency and delivering exceptional support, ensuring a positive experience for both staff and customers.
Overview
4
4
years of professional experience
Work History
Coordinator/Key Holder
Marshalls
Chattanooga, TN
02.2024 - Current
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
Camp Counselor
Vesper Point
Soddy Daisy, TN
06.2021 - 08.2022
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Facilitated group problem-solving discussions to build positive relationships among campers.
Education
Some College (No Degree) - Art
Covenant College
Lookout Mountain, TNSkills
- Project management
- Customer service
- Scheduling tasks
- Team building
- Employee training
- Time management
- Task delegation
- Relationship building
Timeline
Coordinator/Key Holder
Marshalls
02.2024 - Current
Camp Counselor
Vesper Point
06.2021 - 08.2022
Some College (No Degree) - Art
Covenant College
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