Edith Tovar
Wadsworth,IL
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
1
1
Language
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Coordinator/Shift Key Holder
Marshall and homegoods
Gurnee, Illinois
03.2023 - Current
- Coordinated merchandise flow across Marshalls and HomeGoods sales floors and stockrooms.
- Scheduled daily tasks for associates to support retail operations and customer service.
- Tracked shipment deliveries and organized backroom inventory, ensuring efficient product availability for both store formats.
- Reviewed floor sets and maintained visual merchandising standards, enhancing customer experience across departments.
- Supported cash register operations and resolved basic customer concerns at Marshalls HomeGoods.
- Coordinated markdowns, ticket changes, and price updates across merchandise areas.
- Resolved customer complaints in a timely manner while upholding company standards.
- Planned team-building activities that bolstered collaboration and morale, fostering a positive work environment.
- Delegated work to staff, setting priorities and goals.
Store manager
Forever 21
Northbrook, Illinois
03.2021 - 01.2023
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Scheduled daily tasks for associates to support retail operations and customer service.
- Communicated store priorities with team members during peak retail shifts.
- Monitored replenishment needs and directed product placement on sales floor.
- Tracked shipment deliveries and organized backroom inventory for both store formats.
- Monitored inventory levels and ordered additional supplies as needed.
- Reviewed floor sets and maintained visual merchandising standards throughout departments.
- Coordinated markdowns, ticket changes, and price updates across merchandise areas.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Associate of Science - Medical Assistance
College of Lake County
Grayslake, IL 01.2011 - 11.2016
Skills
- Merchandise management
- Visual merchandising
- Inventory tracking
- POS operations
- Customer service
- Store scheduling
- Team supervision
- Team leadership
- Project management
- Scheduling and calendar management
- Effective communication
Languages
Spanish
Professional
Timeline
Coordinator/Shift Key Holder
Marshall and homegoods
03.2023 - Current
Store manager
Forever 21
03.2021 - 01.2023
Associate of Science - Medical Assistance
College of Lake County
01.2011 - 11.2016