Hannah Floyd
Valley,AL
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over four years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
4
4
years of professional experience
Work History
Shift Leader/Key Holder
CVS
Auburn, AL
12.2019 - Current
- Opened and closed store 4-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Cashier
Dunkin Dounuts
Valley, AL
01.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $250 or more per shift.
- Used POS system to enter orders, process payments and issue receipts.
Busser/Hostess
El Rio Grande
Lanett, AL
05.2018 - 11.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Education
Associate of Science - Physical Therapy Assistance
Southern Union State Community College
Valley, AL05.2024
High School Diploma -
Valley High School
Valley, AL06.2020
Skills
- Sales Leadership
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Delegation and Supervision
- Flexible Work Schedule
- Customer Service Management
- Multitasking and Prioritizing
- Shelving
- POS Terminal Operation
- Basic Mathematics
- Retail Industry Experience
Timeline
Shift Leader/Key Holder
CVS
12.2019 - Current
Cashier
Dunkin Dounuts
01.2019 - 11.2019
Busser/Hostess
El Rio Grande
05.2018 - 11.2018
Associate of Science - Physical Therapy Assistance
Southern Union State Community College
High School Diploma -
Valley High School