AUGUSTIN ALFRED
Dallas,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Remodel Project Team Associate
Wal-Mart
02.2022 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Ensured 3 project teams lived Agile values and principles and followed client-required processes and practices
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
Transportation Specialist
JRH LOGISTICS
Dallas, TX
02.2021 - 02.2022
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Coordinated schedules and communicated changes to customers.
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Worked with service providers to resolve issues and correct delays.
TEAM LEAD
ENVOY AIR
Fort Worth, TX
02.2016 - 03.2021
- Explained the use of safety equipment and answered passengers' questions
- Coach and provide career development to the team
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
Sales Representative Assistant Manager
Sprint
Cedar Hill, TX
04.2014 - 12.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Team Lead
7 Eleven Gas Station
Dallas, TX
10.2012 - 04.2014
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
Supply chain
Cedar valley college
01.2018 - 05.2020
Skills
Time Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Remodel Project Team Associate
Wal-Mart
02.2022 - Current
Transportation Specialist
JRH LOGISTICS
02.2021 - 02.2022
Supply chain
Cedar valley college
01.2018 - 05.2020
TEAM LEAD
ENVOY AIR
02.2016 - 03.2021
Sales Representative Assistant Manager
Sprint
04.2014 - 12.2017
Team Lead
7 Eleven Gas Station
10.2012 - 04.2014
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