Summary
Overview
Work History
Education
Skills
Timeline
Generic

Augustin Blackbird

Woodland Park

Summary

Dynamic Customer Service Representative with extensive experience at many large customer support companies such as T-Mobile, Verizon and AT&T. I am adept at resolving complex issues and enhancing customer satisfaction. Skilled in conflict resolution and active listening, I have successfully managed high-stress situations, fostering loyalty and repeat business. Proficient in customer support software, I streamline processes to improve response times and service quality.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Tmobile
Colorado Springs, CO
06.2020 - 06.2022
  • Assisted customers with inquiries and issues, enhancing overall satisfaction.
  • Utilized customer support software to track and manage service requests efficiently.
  • Developed knowledge of company products to provide accurate information to customers.
  • Collaborated with team members to resolve complex customer concerns effectively.
  • Maintained detailed records of customer interactions for future reference and analysis.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Verizon Wireless
Colorado Springs, CO
09.2016 - 06.2018

Customer Service Representative

AT&T
Sioux City, IA
03.2011 - 09.2016
  • Provided exceptional customer support through various communication channels, resolving inquiries effectively.
  • Assisted customers with account management, ensuring accurate updates and information delivery.
  • Handled technical troubleshooting for devices and services, enhancing user experience and satisfaction.
  • Collaborated with team members to streamline processes, improving response times for customer queries.

Education

GED -

Omaha Nation Public School
Macy, NE

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution

Timeline

Customer Service Representative

Tmobile
06.2020 - 06.2022

Customer Service Representative

Verizon Wireless
09.2016 - 06.2018

Customer Service Representative

AT&T
03.2011 - 09.2016

GED -

Omaha Nation Public School