Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Augustina Gainey

Customer Service Rep
Oklahoma City,Oklahoma City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in management areas and flexible with changing business needs.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

First Security Bank & Trust
04.2007 - Current

Asstant Vice President

Cashier

Homeland
01.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

GED -

Northeast High School
Oklahoma City, OK
06.1994

Skills

  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Sales Expertise
  • Professional Telephone Demeanor
  • Conflict Resolution
  • Livechat Messaging
  • Process Transactions
  • Credit Card Transaction Processing
  • Account Closing
  • Teller Transactions
  • Customer Loyalty
  • Balance Cash Drawers
  • Deposit Verification
  • Anti Money Laundering (AML)
  • Delinquency Notifications
  • Regulatory Requirements
  • Deposit Funds
  • Cashier's Checks
  • Past Due Account Management
  • Procedures Compliance

Timeline

Cashier

Homeland
01.2022 - 10.2022

Customer Service Representative

First Security Bank & Trust
04.2007 - Current

GED -

Northeast High School
Augustina GaineyCustomer Service Rep