Augustina Segoviano
Arlington,TX
Summary
Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying my 18 years experience with Southwest Airlines in training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Associate Payroll Analyst
Southwest Airlines
Dallas
09.2023 - Current
- Enhanced payroll accuracy by conducting audits and ensuring proper documentation of all transactions to stay in compliance with SOX control.
- Resolved payroll discrepancies promptly, addressing employee concerns.
- Ensure compliance with federal, state, and local regulations by staying current on tax laws with our Tax Consultant assistance.
- Improved timeliness of payroll processing by implementing new procedures and training team members on best practices.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates.
- Creating detailed procedure manuals for each step-in payroll process, reducing errors and enhancing efficiency.
- Analyze daily reports, garnishments, manual check requests, emails/voicemails to ensure accuracy.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Supported audit teams during quarterly/annually reviews by providing requested documentation in timely manner, demonstrating strong organizational skills.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time file into computer system and made adjustments to create accurate database for payroll processing functions daily and during pay close.
- Audit and Balance Time Feeds, look for discrepancies when files do not balance.
- Reviewed time records for [7] departments to verify accuracy of information.
Sr. Payroll Specialist
Southwest Airlines
Dallas
04.2020 - 08.2023
- Managed payroll for over 75K employees, ensuring timely and accurate payments.
- Process hours and deductions from multiple systems to ensure timely completion and accuracy.
- Reviews and balance daily reports and ensure files are ready for next step processing for analyst.
- Process hours and deductions from multiple systems to ensure timely completion and accuracy.
- Streamlined payroll processes by implementing efficient systems, resulting in reduced errors and improved accuracy.
- Resolved payroll discrepancies quickly and successfully.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within my department.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Served as Point of Contact to several SWA Departments (Flight Instructors, Inflight Business Service and Support, Flight Ops Crew Planning, Dispatch)
- Balance Time Feeds during Pay Close (Kronos, CS&S, In-Flight, Flight-Ops, Instructor Payroll, Dispatch)
Sr Refunds Representative
Southwest Airlines
Dallas, TX
10.2016 - 04.2020
- Follows standard processes consistently and precisely to verify refund claims are complete and accurate.
- Acts as subject matter expert for all processes related to handling refunds
- Audit Refunds and compensation claims, including proper form of refund and payments
- Communicates with internal and external Customers, including Team and Supervisor, while working independently
- Demonstrates knowledge of ticketing, fare products, and Form of Payment (FOP) hierarchy to research and analyze refund claims and determine appropriate next steps
- Subject Matter Expert on All Things Check Process
- Meets department metrics while ensuring accuracy and thoroughness.
- Trained Team Members and Internal Customers on process and procedures
- Stayed in compliance with SOX Control
Sr Finance Associate Travel Agency
Southwest Airlines
Dallas, TX
02.2012 - 10.2016
- Audit and Streamline DRS for each GDS, to include changes in polices pertaining travel agency bookings, corporate discounts and industry news.
- Was able to analyze number of reservations being missed in audits and potential we had to issue additional debit memos for violations from Travel Agents, this allowed revenue for Southwest Airlines
- Issue Debit memos for Travel Agency Bookings that are in violation during audit and issued $120,000 in monthly debit memos for total of 1.4M for one year.
- Knowledge of SAAS Record locators; fares and taxes; booking and modifying PNRS
- Focus on streamlining tasks, leverage technologies, increasing revenue and reducing cost.
- Research disputes from outside Travel Agency
- Knowledge of SAAS and and SABRE bookings.
Education
High School Diploma -
Skyline High School
Dallas, TX05.1994
Skills
- Analytical Thinking
- Adaptability and Flexibility
- Teamwork Orientation
- Build Relationships
- Problem Solving
- Attention to Detail
- Data Auditing Assistance
- Meeting Deadlines
- Internal Controls
- Quick Learner
- Kronos
- SAP
- Refund Pro
- Workday
Timeline
Associate Payroll Analyst
Southwest Airlines
09.2023 - Current
Sr. Payroll Specialist
Southwest Airlines
04.2020 - 08.2023
Sr Refunds Representative
Southwest Airlines
10.2016 - 04.2020
Sr Finance Associate Travel Agency
Southwest Airlines
02.2012 - 10.2016
High School Diploma -
Skyline High School