Augustine Boampong

• Uses Microsoft Intune deploy software updates and install various software applications on user’s computer

• Utilizes MS Quick Assist to generate codes to remote into user’s computer to provide quick and smart assistance

• Uses print servers to install printer updates and drivers to provide support for various county school printers

• Uses MS Outlook, Teams, OneDrive, SharePoint for effective management and communication to improve team work.

• Directs and Edit Students Information through Focus SIS, and set User permissions using PowerBi, Student Access Management

• Set up PCs, projectors and microphones for use in video conferencing

• Resolve hardware, software, network, and security incidents in a timely manner

• Troubleshoots, configures, diagnoses, maintains and repairs various Windows and Mac devices both hardware and software environments

• Images and installs new desktop and mobile devices for deployment

• Manages Users and Computers using Active Directory, MS 365 or MS Azure

• Utilized help desk ticketing system such as ServiceNow or Cherwell to log, track, and prioritize support requests and ensuring timely resolution to users problems

• Experienced in using Windows such as 7, 8, 10, 11 and Mac OS

• Experienced in using Microsoft 365 to create, edit, assign, manage users and make policy changes

• Enforces best security practices to ensure smooth, safe and efficient IT operations