AUGUSTINE ZAMORA
Spring,Texas
Summary
Throughout diverse professional experiences, I’ve cultivated a versatile skill set encompassing analytical thinking, excellent written and oral communication, effective leadership skills and strong organizational abilities, and expertise in customer service. Additionally, have knowledge of Windows OS, Microsoft office and Excel. These skills have been consistently refined and enhanced across all previous and current working opportunities providing adaptability for diverse professional settings.
Overview
4
4
years of professional experience
Work History
Headwait & Trainer
Pappasito’s Cantina
Shenandoah, TX
04.2022 - Current
- Working in a fast-paced hospitality role looking to provide exceptional customer service in a collaborative work-place environment
- Providing a high level of customer experience, with the ability to resolve and assist with customers requests
- Providing effective and well versed training for new staff members in the areas of restaurant operation and money management
- Displaying the ability to be organized and complete duties promptly and professionally
- Promoting effective communication skills with both customers and coworkers
- Ability to efficiently multitask and actively time manage to meet restaurant demand
- Punctual, organized and comfortable with completing tasks within set timelines
- Can priorities tasks and work well under pressure
Financial Services Advisor
American Income Life Insurance Company
Houston, TX
11.2023 - 12.2024
- Spearheaded initiatives aimed at enhancing the overall client experience, boosting loyalty and retention rates.
- Implemented effective marketing strategies to attract new clients and grow the business sustainably.
- Conducted thorough research of market trends and investment products to provide well-informed recommendations.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Consistently met or exceeded sales targets by effectively promoting company''s financial products and services.
Manager & Mover
Bellhop
Houston, TX
08.2020 - 04.2022
- Responsible for team’s safety, ensuring damage-free moves, and managing both inventory and scheduling
- Ensured effective communication amongst team members to meet deadlines and exemplify optimal organization
- Worked as a valuable team leader through high attention to detail and demonstrating constructive problem solving skills
Education
Associate of Arts - Business
Lone Star College System
The Woodlands, TX05.2025
Secondary High School Diploma -
The Woodlands College Park High School
The Woodlands, TX01.2020
Skills
- Able to communicate through diverse situations
- Excellent time management
- Good eye for detail
- Enjoy working amongst a team and independently
- Personable
- Organized
- Quick learner
- Ability to multitask
Accomplishments
- Throughout my professional career, I’ve achieved notable milestones that have strengthened my capabilities as an employee. These highlights include:
- My role as Bellhop Captain - I maintained exceptional customer satisfaction ratings and garnered recognition as one of the finest movers in Houston.
- Working as a server at Pappasito’s Cantina - I earned the Pride award which acknowledges my outstanding contribution as one of the most-valued workers in the restaurant.
- Volunteer Work - Through my dedication to volunteer work, I have collaborated with my church to serve meals through the food pantry and assisted the homeless ministry in Houston. Furthermore, as a valued member of the church I work on the media team as one of the lead camera men, ensuring high-quality broadcasting and productive team management.
Hobbies and Interests
Personal health and fitness, Football, Volunteering at my local church
Timeline
Financial Services Advisor
American Income Life Insurance Company
11.2023 - 12.2024
Headwait & Trainer
Pappasito’s Cantina
04.2022 - Current
Manager & Mover
Bellhop
08.2020 - 04.2022
Associate of Arts - Business
Lone Star College System
Secondary High School Diploma -
The Woodlands College Park High School