Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

Augusto Paes

Kennesaw,GA

Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.


Forward-thinking Financial Analyst with high-level knowledge of financial statements, accounting processes, and expense reporting. Managed month-end closing and reporting tasks for several corporate departments—superb technical and communications skills leading to desired achievements in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Specialist

Vatic Outsourcing
06.2023 - Current
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Manager

Maria's Cleaning Services
01.2017 - Current
  • Organized schedules and delegated tasks to cleaning staff - Provided customer service by responding to inquiries and addressing complaints - Evaluated job sites and provided accurate pricing quotes - Managed company finances, reducing expenses and improving efficiency

Sales Development Representative

Stibo Systems
09.2021 - 05.2023


  • Increased efficiency in data processing by utilizing advanced Excel functions and formulas, reducing manual workload.
  • Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions such as Vlookup.


  • Promoted the importance of data analysis skills by highlighting real-life applications of Excel in various industries.
  • Collaborate with high-performing Account Executives and Sales Managers to develop strategies and tactics aimed at optimizing sales performance
  • Utilized Microsoft Teams face-to-face calls to conduct in-depth evaluations of prospects, assessing their alignment with company requirements and identifying potential

Junior Tax Intern

Hispanic Services Foundation
01.2021 - 05.2021
  • Assisted senior partners with client's tax preparations - Helped prepare 100+ individual tax returns - Helped with the daily operations of the office

Education

Bachelor of Business Administration - Accounting -

Kennesaw State University
10.2021

Skills

  • Microsoft Office - Word, Excel (VLOOKUP, Pivot tables), Access, Teams
  • QuickBooks
  • Taxwise Tax software
  • SaleForce
  • Zoominfo
  • Dun and Bradstreet
  • LinkedIn Sales Navigator
  • Time Management
  • Lead Generation
  • Goal-Oriented
  • Client Service

Certification

  • Advanced Financial Accounting
  • Concepts in Federal Taxation
  • Accounting Data Analytics
  • Advanced Managerial Accounting
  • Auditing and Assurance
  • Accounting Information Systems
  • Excel Certification.

Hobbies and Interests

HONORS, LEADERSHIP, & VOLUNTEER EXPERIENCE , Dean's List Multiple time Head Secretary of Pi Kappa Phi at Kennesaw State University Head of the Fundraising department and Head of the Philanthropy department

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Support Specialist

Vatic Outsourcing
06.2023 - Current

Sales Development Representative

Stibo Systems
09.2021 - 05.2023

Junior Tax Intern

Hispanic Services Foundation
01.2021 - 05.2021

Manager

Maria's Cleaning Services
01.2017 - Current

Bachelor of Business Administration - Accounting -

Kennesaw State University

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Augusto Paes