Augusto Pujols
Miami,FL
Summary
Proven Server/Bartender at Delaware North, adept in hospitality service expertise and exceptional customer service, enhanced guest experiences by efficiently managing high-volume dining with a strong work ethic. Cultivated lasting customer relationships, achieving a significant increase in repeat patronage. Skilled in safe food handling and sales techniques, consistently prioritized guest satisfaction and quality control.
Overview
9
9
years of professional experience
Work History
Server / Bartender
Delaware North
10.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School - Gastronomic Service
Panchito Gómez Toro
Holguin Cuba 06.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Allergy awareness
- Order Management
- Beverage Preparation
- Food sales and promotion
- Guest Seating
- Table Setting
- Food station setup
Timeline
Server / Bartender
Delaware North
10.2015 - Current
High School - Gastronomic Service
Panchito Gómez Toro