SHAWN HARVEY

Tampa,FL

Summary

Customer-focused professional skilled in building rapport and fostering lasting relationships. Expertise in inventory management and organization, enhancing sales through strategic upselling of premium items. Committed to delivering exceptional service by anticipating guest needs and addressing concerns promptly, while collaborating effectively with team members.

Overview

years of professional experience

Work History

Server / Bartender

Crabbys

Clearwater, Florida

05.2022 - Current

Delivered exceptional customer service in fast-paced dining environment.
Managed food and beverage orders accurately and efficiently.
Trained new staff on bartending techniques and service standards.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Maintained cleanliness and organization of the bar area consistently.

Bartender/ Server

Bayso's Bar + Grill

01.2013 - 07.2022

Anticipated guests' needs and addressed concerns promptly, ensuring high levels of guest satisfaction.
Guaranteed flawless customer service by coordinating with team members all while showcasing outstanding problem solving, interpersonal, and time management talents.
Engaged with customers to build rapport and foster lasting relationships, enhancing overall customer experience.
Managed inventory and organized stock efficiently while upselling high-profit items, contributing to increased sales.

Modeling

RGene

10.2019 - 03.2021

Advertised and promoted clothing, footwear, and products for a label through photoshoots, fashion shows, and commercials, enhancing brand visibility and appeal.

Education

Some College (No Degree) -

UNIVERSITY OF KENTUCKY

Lexington, KY

01-2019

High School - Criminal Justice, Business Management

EAST CARTER HIGH SCHOOL

Grayson, KY

01-2018

Skills

Customer engagement
Inventory management
Multitasking
Collaborative work

Analytical thinking
Customer engagement
Strong work ethic
Strong work ethic

Timeline