Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Novak

Akron

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Server / Bartender

Papa Bears Italian Restaurant
North Canton
10.2024 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and communicated with kitchen staff effectively.
  • Assisted with food and beverage pairings to enhance guest experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Server / Bartender

Condado Tacos
North Canton
04.2022 - 10.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and communicated with kitchen staff effectively.
  • Assisted with food and beverage pairings to enhance guest experience.
  • Supported training of new servers in restaurant protocols and procedures.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Some College (No Degree) - Photography

Kent State University
Kent, OH

Skills

  • Customer service
  • Team collaboration
  • Customer engagement
  • Problem solving
  • Effective communication
  • Adaptability
  • Suggestive selling
  • Positive guest interactions
  • Guest engagement

Timeline

Server / Bartender

Papa Bears Italian Restaurant
10.2024 - Current

Server / Bartender

Condado Tacos
04.2022 - 10.2024

Some College (No Degree) - Photography

Kent State University
Nicole Novak