Jose Acosta
Vancouver,WA
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at El Tapatío Mexican Restaurant. Expert in cash handling and guest engagement, consistently resolving complaints to enhance satisfaction. Proven ability to multitask in high-volume settings while training new staff and maintaining cleanliness standards.
Overview
5
5
years of professional experience
Work History
Server / Bartender
El Tapatío Mexican Restaurant
Milwaukie, OR
06.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash register operations and processed transactions efficiently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supported management in training new staff on service protocols.
Server / Bartender
Casa Colima Mexican Restaurant
Happy Valley, OR
04.2024 - 07.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in managing food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area, enhancing guest comfort and satisfaction.
Owner/Operator
Taco Factory Grill
Battle Ground, WA
01.2023 - 05.2024
- Managed daily operations to ensure efficient kitchen and front-of-house performance.
- Developed and implemented training programs for new staff, enhancing service quality.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Monitored customer feedback to identify areas for menu improvement and service enhancement.
- Established vendor relationships to negotiate favorable terms and ensure consistent ingredient quality.
- Led marketing initiatives that increased local awareness and boosted customer engagement.
- Analyzed sales data to inform strategic decisions on menu offerings and pricing adjustments.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Server
Margarita Factory
Vancouver, WA
10.2022 - 12.2022
- Delivered exceptional customer service by taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Managed multiple tables efficiently, enhancing overall dining experience for patrons.
- Trained new servers on menu offerings, service standards, and operational procedures.
Server / Bartender
Santafe Mexican Grill
Edmonds, WA
06.2021 - 02.2022
- Trained new servers on restaurant procedures and customer interaction techniques.
- Processed payments accurately, ensuring efficient cash handling operations.
- Developed knowledge of menu items to provide informed recommendations to customers.
- Resolved customer complaints promptly to maintain high service standards and guest loyalty.
Education
High School Diploma -
Cascade High School
Everett, WA06.1996
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Supply restocking
Quality control
Food safety practices
Performance improvement
Table bussing
Suggestive selling
Guest relations management
Relationship management
Allergy awareness
Beverage preparation
Inventory management
Food sales and promotion
Guest seating
Foreign language proficiency
Food station setup
Food and beverage pairings
Food delivery
Wine service
Multitasking and organization
Dish preparation
Responsible beverage service
Team member support
Positive guest interactions
Liquor, wine, and food service
Server training
Reliability
Adaptable and flexible
Problem-solving
Cool under pressure
Excellent communication
Warm and friendly
Timeline
Server / Bartender
El Tapatío Mexican Restaurant
06.2025 - Current
Server / Bartender
Casa Colima Mexican Restaurant
04.2024 - 07.2025
Owner/Operator
Taco Factory Grill
01.2023 - 05.2024
Server
Margarita Factory
10.2022 - 12.2022
Server / Bartender
Santafe Mexican Grill
06.2021 - 02.2022
High School Diploma -
Cascade High School