Maria Rojas
Cape Coral
Summary
Organized financial professional prepared for role in payment posting. Proven ability to manage account reconciliations and ensure timely and accurate posting of payments. Valued for team collaboration and adaptability, with keen eye for detail and commitment to achieving results.
Overview
12
12
years of professional experience
Work History
Payment Poster
Orthopedic Specialist of Southwest Florida
Fort Myers, FL
01.2023 - Current
- Processed and posted payments accurately to patient accounts using electronic systems.
- Verified insurance claims for accuracy, facilitating timely reimbursement from payers.
- Reconciled daily transactions, ensuring alignment with financial records and minimizing discrepancies.
- Collaborated with billing team to resolve payment-related inquiries and improve communication flow.
- Posted and analyzed insurance and patient payments to proper line items while validating correct fee schedules for reference.
Customer Service Representative
Lee Health System
Fort Myers, FL
05.2017 - 01.2023
- Achieved seamless patient check-in experiences through effective information management.
Facilitated timely appointment scheduling to enhance patient satisfaction. - Managed high-volume call traffic while maintaining accuracy and efficiency in information retrieval.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and best practices for patient interactions.
- Coordinated with healthcare teams to ensure seamless patient experience and service delivery.
Payment Poster
Asthma & Allergy Care Center
Cape Coral, FL
09.2014 - 04.2016
- Executed accurate posting of patient and insurance payments to accounts.
- Conducted training for new staff on payment posting procedures and system navigation.
- Processed insurance claims and assisted with follow-up and collections for assigned payers.
Supported efforts in managing insurance claims and coordinated follow-up for outstanding collections.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FLSkills
- Payment processing
- Detail-oriented data entry
- Compliance with HIPAA standards
- Skilled in Microsoft Office applications
- Demonstrated team management skills
- Bilingual communication skills in English and Spanish
Timeline
Payment Poster
Orthopedic Specialist of Southwest Florida
01.2023 - Current
Customer Service Representative
Lee Health System
05.2017 - 01.2023
Payment Poster
Asthma & Allergy Care Center
09.2014 - 04.2016
High School Diploma -
Miami Beach High School