AUGUSTO VILLEGAS

• Managed patient check-in, scheduling, and registration, ensuring accurate demographic and insurance information in EMR

• Triaged patient needs and coordinated with clinical staff to streamline appointment flow

• Maintained therapy equipment and cleaned/returned weights and supplies after each session to support efficient operations

• Delivered professional customer service, addressing patient questions and facilitating a positive clinic experience

• Administered electrode applications to 30+ patients, enhancing therapy readiness and patient comfort.
• Assisted in showing patients safe exercise techniques, enhancing their form and confidence on machines.
• Collaborated with therapists to streamline daily rehab operations, increasing patient flow and enhancing care quality.

• Streamlined the registration process for over 30 patients daily, fostering a welcoming environment.
• Monitored temperatures for 50+ patients daily, enforcing COVID-19 safety protocols to ensure health compliance.
• Ensured patient confidentiality and professionalism in a clinical setting, contributing to a 100% compliance rate in sensitive information handling.