Summary
Overview
Work History
Education
Skills
I sing and song write for a Contemporary Gospel Group called Manifest
Timeline
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Augustus Sanders

The Bronx,NY

Summary

I am a self driven individual who believes that the only limitations that I might have can only be imposed by limited thinking. Elevating the environment that I'm in is my first goal. I believe that if I do that effectively all things will fall in place for myself and those whom I work with and work for. Everything is part of an amazing journey that I'm embarking on!

Overview

34
34
years of professional experience

Work History

Customer Service Associate

TJX Companies
08.2012 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Service Provider

SCO Family Of Services
04.2009 - 09.2011
  • Engaged in the mentoring and shaping of clients through educational and cultural exposure ie museums, film etc. through planned respite.
  • Acted as the point person between the agency, the client and the foster parent through the usage of concise service provider logs which tracked the psychological progress of each client thus assisting the clients social worker with possible diagnosis.
  • Active in the bolstering of the self esteem through creative modes of motivation during skill building.

Banking Associate

Deutsche Bank Operations International
10.1988 - 11.2009
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Helped clients protect assets through variety of strategies.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Set risk management policies to mitigate bank losses.
  • Investigated all authenticated swift messages
  • Sent inquiries via swift messages or email to agent banks
  • Executed PAYFX payments to DB London branch in timely fashion which helped to create and nurture positive relationship with our DB's European partners
  • Provided Currency rates in real time to customers on the trading floor

Education

Bachelor of Arts - Communication Studies

Queens College of The City University of New York
Flushing, NY
05.

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Customer Support
  • Courteous with Strong Service Mindset
  • Correcting Discrepancies
  • Responding to Difficult Customers
  • Corrective Actions
  • Speaking Clearly
  • Livechat Messaging

I sing and song write for a Contemporary Gospel Group called Manifest

I am a deeply religious man who believes that one's relationship with God is the most important thing you could nurture while we spend time on Earth. He opens doors for us and reveals opportunities which enhance the journey while he educates us and improves us. Singing with Manifest has been one of the greatest blessings in my life...I get fellowship from it as well as healing from it when life presents a curve ball when I was guessing fast ball. I know for a fact that this opportunity is part of God's plan for me so when it was presented I immediately moved forward. I definitely thank him for this experience.

Timeline

Customer Service Associate

TJX Companies
08.2012 - Current

Service Provider

SCO Family Of Services
04.2009 - 09.2011

Banking Associate

Deutsche Bank Operations International
10.1988 - 11.2009

Bachelor of Arts - Communication Studies

Queens College of The City University of New York

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Augustus Sanders