AU'JANAY CRENSHW
Detroit,MI
Summary
Experienced Referring Physicians Advocate with strong communication skills and excellent customer service skill, Motivated team player with a passion for helping patients navigate the healthcare system and access the care they need.
Hardworking Advocate working diligently on behalf of Henry Ford to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Henry Ford Hospital
06.2025 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern and to help any doctor assist patients to make appointments.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
SECURITY
LITTLE CEASERS ARENA
10.2024 - Current
- Create a safe environment for all guest and staff
- Successfully maintained safety and a security clearance over 3 years.
PATIENT ACCESS REP
WAYNE HEALTH KRESGE EYE INSTITUTE
06.2022 - 06.2025
- Managed patient registration and insurance verification for medical practice
- Processed patient payments and maintain financial transactions
- Scheduling and coordinate appointments for patients
- Verify patients information
- 3 years of successfully maintain check in, check out, making appointments, reschedule appointments.
CAREGIVER
AMERICAN HOUSE LAKESHORE
08.2019 - 05.2022
- Assisted in daily living activities and provide companionship to patients
- Prepare and serve nutritious meals and snacks based on dietary needs
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
HARPER WOODS/HARPER ACADEMY
05.2019
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CHANDLER PARK ACADEMY
01.2017
Sports Management - Sports
Southern New Hampshire University
Hooksett, NH06-2028
Skills
- Communication
- Time management
- Data entry
- Team work
- Customer service
- Health insurance knowledge
- Problem solving
- Organizational
- Check in/out
- Keyboarding 40mph
- Document filing
- Benefits administration
- Excellent communication
- Creative and critical thinking
- Deadline adherence
- Project management
- Effective multitasking
- Case file management
Timeline
Referral Coordinator
Henry Ford Hospital
06.2025 - Current
SECURITY
LITTLE CEASERS ARENA
10.2024 - Current
PATIENT ACCESS REP
WAYNE HEALTH KRESGE EYE INSTITUTE
06.2022 - 06.2025
CAREGIVER
AMERICAN HOUSE LAKESHORE
08.2019 - 05.2022
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CHANDLER PARK ACADEMY
HARPER WOODS/HARPER ACADEMY
Sports Management - Sports
Southern New Hampshire University
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