AuJanay Knight
Columbus,OH
Summary
Dedicated and proactive Customer Account Service Professional with 10 years of experience in delivering exceptional client support and fostering strong relationships. Proven ability to analyze customer needs, resolve issues effectively, and enhance user satisfaction through effective communication and problem-solving skills. Eager to leverage my expertise in technology solutions and customer service into a career in Information Technology and Networking. Adept at quickly learning new technologies and tools, with a passion for innovation and continuous improvement. Seeking to contribute to a dynamic team at by driving efficiency and enhancing customer experiences through technical insights and collaboration.
Overview
9
9
years of professional experience
Work History
Customer Service Account Representative
Shiseido Americas Corporation
Groveport, USA
2015.11 - Current
- Excellent Communication Skills
- Excel, MS Word, Cognos, SAP Experience
- Blue Yonder Experience
- Communication in scheduling shipments
- Analyzing Discrepancies
- Building Relationships with Corporate Partners
- Responsible for physical and digital filing
- Answered customer inquiries through phone, email, and chat.
- Ensured all queries were addressed promptly and accurately.
- Maintained knowledge of current promotions and new products and services.
- Performed follow-up calls regarding customers' inquiries.
- Created customized solutions for complex customer requests.
- Suggested process improvements to enhance quality of service delivery.
- Tracked unresolved issues to ensure resolution in a timely manner.
- Followed up on customer inquiries not immediately resolved.
- Provided feedback on the efficiency of the customer service process.
- Developed and maintained strong customer relationships through effective communication.
- Processed orders, returns, exchanges, and refunds efficiently.
- Maintained daily records of customer interactions and transactions.
- Ensured compliance with company policies and procedures related to customer service activities.
- Utilized problem-solving skills to address complaints effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided customers with product and service information.
- Collaborated with other departments to resolve customer issues.
- Collaborated with other departments to ensure customer needs were met in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Information Technology And Networking
DeVry University
Columbus, OH2026-06
Associate of Applied Science - Computer Information Systems
DeVry University-Columbus
Columbus, OH2025-06
High school diploma -
Reynoldsburg High School
Reynoldsburg, OH06.2006
Skills
- Great Oral and Written Communication
- Active Listening
- Empathy
- Problem-Solving
- Patience
- Adaptability
- Interpersonal Skills
- Time Management
- Organizational Skills
- Emotional Intelligence
- Resourcefulness
- Knowledge of Products/Services
- Proficiency with Customer Relationship Management (CRM) Systems
- Technical Skills
- Data Analysis
- Multitasking
- Speed and Efficiency
Awards
- Workplace Diversity, Equity, and Inclusion in Action, 09/01/23
- Critical Thinking: Challenging Assumptions, 09/01/23
- Critical Thinking: Drawing Sound Conclusions, 10/01/23
- Deans List Summer 2023
- Deans List Fall 2023
- Deans List Spring 2024
- Deans List Summer 2024
Certifications
- Programming Essentials with Honors
Timeline
Customer Service Account Representative
Shiseido Americas Corporation
2015.11 - Current
Bachelor of Science - Information Technology And Networking
DeVry University
Associate of Applied Science - Computer Information Systems
DeVry University-Columbus
High school diploma -
Reynoldsburg High School