Summary
Overview
Work History
Education
Skills
Timeline
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Aujané Brittany McCoy

Lancaster,PA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

7
7
years of professional experience

Work History

Shift Supervisor RX

CVS Pharmacy
11.2022 - 03.2025
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
  • Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Maintained open lines of communication between pharmacy staff members to encourage teamwork and streamline problem-solving efforts.
  • Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.

Unit Supply Specialist (92Y)

United States Army National Guard
12.2017 - 05.2023
  • Managed supply inventory, ensuring accurate tracking and timely replenishment of essential materials.
  • Developed training programs for new staff on inventory management systems and best practices.
  • Implemented process improvements in supply chain operations, reducing lead times and enhancing accuracy.
  • Conducted regular audits of supply storage areas, maintaining organization and minimizing loss or damage to valuable assets.
  • Coordinated logistical support for various military exercises, enabling seamless execution of training scenarios while maintaining accurate inventory levels.
  • Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.

Customer Service Specialist

Lancaster General Hospital
12.2021 - 11.2022
  • Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
  • Maintained patient records using electronic health record systems for accuracy and compliance.
  • Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
  • Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered.

Patient Care Assistant

Lancaster General Hospital
11.2020 - 12.2021
  • Assisted nursing staff in delivering patient care and maintaining safety protocols.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Monitored patient vital signs, documenting changes for timely intervention.
  • Provided emotional support to patients and families during treatment processes.
  • Coordinated patient activities, ensuring engagement and adherence to care plans.
  • Collaborated with healthcare teams to improve patient comfort and satisfaction levels.

Shift Supervisor

CVS Pharmacy
03.2020 - 02.2021
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees on workflows and best practices to enhance efficiency and productivity.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier/Retail Sales Associate

CVS Pharmacy
02.2019 - 03.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register, ensuring proper cash handling and reconciliation at shift end.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Promoted to Shift Supervisor in March of 2020.

Education

High School Diploma -

McCaskey High School
Lancaster, PA
06-2019

Skills

  • Active listening
  • Adaptability and flexibility
  • Critical thinking
  • Customer service
  • Excellent communication
  • Problem-solving
  • Reliability
  • Self motivation
  • Teamwork and collaboration
  • Time management

Timeline

Shift Supervisor RX

CVS Pharmacy
11.2022 - 03.2025

Customer Service Specialist

Lancaster General Hospital
12.2021 - 11.2022

Patient Care Assistant

Lancaster General Hospital
11.2020 - 12.2021

Shift Supervisor

CVS Pharmacy
03.2020 - 02.2021

Cashier/Retail Sales Associate

CVS Pharmacy
02.2019 - 03.2020

Unit Supply Specialist (92Y)

United States Army National Guard
12.2017 - 05.2023

High School Diploma -

McCaskey High School

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Aujané Brittany McCoy