AUJESHNAE MCPHERSON
U.P.S
Denver,CO
15
years of professional experience
Experienced customer service professional with a strong background in communication, teamwork, and adaptable support. Known for handling fast-paced environments, solving problems, and helping operations run smoothly.
Work History
PACKENGER
1 Month- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Engaged in continuous learning to enhance skills and knowledge. and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Host/Server
1 Year 6 Months- Anticipated guest needs, resolved service concerns, and ensured positive dining experiences.
- Delivered accurate food and beverage orders while maintaining attentive, professional guest service.
- Greeted guests, managed seating flow, and coordinated wait times to support smooth dining room operations.
- Processed payments and reconciled checks using POS systems with strong attention to detail.
- Maintained clean, organized sections by resetting tables and supporting sanitation standards.
- Trained new team members on service standards, table maintenance, and guest interaction procedures.
- Monitored floor activity and adjusted priorities to improve efficiency and support team performance.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
PERSONA CARE PROVIDER
2 Years- Monitored vital signs and reported changes in condition to nursing staff promptly.
- Assisted clients with bathing, grooming, dressing, and toileting while preserving dignity and comfort.
- Supported mobility, transfers, and ambulation using safe patient-handling techniques.
- Prepared nutritious meals and followed individualized dietary instructions accurately.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Administered medication reminders and tracked daily care routines for consistency.
- Documented care activities and client observations in daily reports clearly.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Cashier
1 Year 3 Months- Processed front-counter and drive-thru orders accurately using POS system and cash register.
- Balanced cash drawer and verified payments to maintain register accuracy throughout shifts.
- Greeted customers at front counter with a friendly smile. and resolved basic concerns with professional, courteous service.
- Supported crew members during rush periods to maintain smooth order flow and fast service.
- Followed food safety and sanitation procedures while maintaining clean cashier and dining areas.
- Trained new cashiers on register operations, order accuracy, and customer service expectations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
PACKENGER
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Call Center Representative
1 Year 8 Months- Answered inbound calls and resolved customer inquiries with accurate, professional communication.
- Followed call scripts and knowledge base resources to provide consistent customer support.
- Processed service requests and updated account information according to company procedures.
- Documented call details in CRM systems to maintain complete and organized records.
- Supported team operations by routing calls and assisting customers with basic account needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
GED
Skills
Positive demeanor
Attention to detail
Problem-solving
Time management
Multitasking
Computer skills
Adaptability
Teamwork and collaboration
Effective communication
Critical thinking
Calm under pressure
Stress management
Timeline
PACKENGER
U.P.S
10.2026 - CurrentRead More
Host/Server
THE CHEESCAKE FACTORY
01.2022 - 07.2023Read More
PERSONA CARE PROVIDER
ABSOUTE HOME HEALTH CARE
01.2018 - 01.2020Read More
Cashier
MCDONALDS
05.2016 - 08.2017Read More
PACKENGER
Quick Box
03.2015 - 02.2016Read More
Call Center Representative
Call Center
01.2012 - 09.2013Read More
ARAPAHOE/DOUGLAS WORKS
GED
Read More