Auleya Harding Miles
Franklin,USA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
PrimeFlight Aviation
Boston, MA
03.2024 - Current
- Upheld uniform and conduct guidelines to maintain a professional appearance.
- Operated a computerized system to handle ticketing and check-ins.
- Utilized PA system to announce departures and changes to landings.
- Assisted passengers with reservations, ticketing, and adjustments to the itinerary.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircraft.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Delivery Driver
Priority Parcels LLC
Revere, MA
11.2023 - 04.2024
- Ensured security of company van and parcels.
- Managed time effectively.
- Performed pre-trip inspections of delivery vehicles according to company guidelines.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Bistro Server
Hersha Hospitality Management, LP
Brookline, MA
03.2023 - 08.2023
- Ensured timely assistance for all patrons.
- Managed cash transactions and reconciled register totals.
- Conducted regular inventories of supplies to ensure adequate stock levels were maintained.
Team Supervisor
Premier of Boston
Boston, MA
04.2022 - 10.2022
- Customer Service.
- Enforced company policies, answered coworkers' questions, and trained new personnel.
- Managed five employees.
- Led team by answering questions and solving complex problems daily.
- Thrived in a fast-paced, intricate environment.
- Quickly managed and settled customer disputes.
- Read and interpret work order specifications and information to effectively plan, schedule, and carry out jobs.
Ambassador
CLEAR
Boston, MA
07.2021 - 04.2022
- Implemented measures to increase security effectiveness.
- Ensured a high level of client satisfaction.
- Boosted revenue through strategic sales initiatives.
Education
Associate's degree - Business Management
Bunker Hill Community College
Charlestown, MA12-2025
Skills
- Team Leadership Experience
- Financial Transaction Processing
- Effective Upselling Techniques
- Microsoft Office Proficiency
- Customer Service Expertise
- Effective Organizational Skills
- One-on-One Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Passenger Service Agent
PrimeFlight Aviation
03.2024 - Current
Delivery Driver
Priority Parcels LLC
11.2023 - 04.2024
Bistro Server
Hersha Hospitality Management, LP
03.2023 - 08.2023
Team Supervisor
Premier of Boston
04.2022 - 10.2022
Ambassador
CLEAR
07.2021 - 04.2022
Associate's degree - Business Management
Bunker Hill Community College
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