Aulyssa Vallejo
Las Vegas
Summary
Compassionate and detail-oriented Certified Medical Assistant with 5 years of experience in clinical and administrative healthcare settings. Skilled in patient care, EMR systems, and chronic care coordination. Proven ability to streamline operations, improve patient satisfaction, and support multidisciplinary teams. Seeking to contribute expertise and empathy to a dynamic medical practice.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Patient Care Navigator
Arkos Health
Las Vegas
10.2022 - Current
- Served as a primary point of contact for patients, guiding them through care plans and available health services
- Coordinated appointments, referrals, and follow-ups to support continuity of care
- Assisted patients with understanding treatment plans, medications, and preventive care needs
- Collaborated with providers, care teams, and community resources to address patient needs
- Conducted outreach calls to support patient engagement and close care gaps
- Documented patient interactions and updates accurately in electronic health record (EHR) systems
- Identified and addressed barriers to care such as transportation, scheduling, or access to resources
- Maintained compliance with HIPAA and organizational policies while delivering compassionate patient support
Medical Assistant/Receptionist
Genesis Medical Group
Henderson
01.2022 - 08.2022
- Greeted and checked in patients, ensuring a welcoming and efficient front-desk experience
- Scheduled appointments for new and established patients and verified insurance information
- Managed inbound and outbound phone calls for appointments, referrals, and patient inquiries
- Assisted clinical staff with patient intake, vital signs, and room preparation
- Maintained accurate and up-to-date patient records in EMR systems
- Collected co-pays and processed required documentation
- Coordinated patient flow between front office and back office to support smooth clinic operations
- Followed HIPAA guidelines and maintained patient confidentiality at all times
Medical Assistant
Southwest Medical Associates
Las Vegas
08.2020 - 10.2021
- Assisted podiatry providers with patient examinations, treatments, and minor procedures
- Prepared exam rooms, sterilized instruments, and ensured proper infection control
- Took and recorded vital signs, medical histories, and patient concerns
- Assisted with wound care, nail procedures, and dressing changes
- Managed patient flow, rooming, and discharge instructions
- Updated and maintained accurate patient records in EMR systems
- Scheduled appointments and handled patient phone inquiries as needed
- Provided compassionate, professional care while maintaining HIPAA compliance
Medical Assistant Intern
J Woodson Dermatology & Associates
Henderson
03.2020 - 04.2020
- Completed 180 clinical hours gaining hands-on experience in both front-office and back-office medical settings
- Assisted with patient intake, vital signs, and room preparation
- Supported clinical staff with basic procedures and patient care
- Maintained accurate patient records in EMR systems
- Assisted with scheduling, phone calls, and front-desk operations
- Followed HIPAA guidelines and infection control protocols
- Provided compassionate, professional care to patients
Kohl’s
Sales Associates
Las Vegas
07.2018 - 10.2019
- Folded and organized merchandise to maintain a neat, well-presented sales floor
- Completed “go-backs” by returning items to correct departments efficiently
- Maintained cleanliness and organization of fitting rooms, including recovering merchandise
- Assisted customers with locating items, sizing, and general product questions
- Provided friendly, attentive customer service in a fast-paced retail environment
- Followed store standards for visual presentation and cleanliness
- Supported team members to ensure smooth daily store operations
Cashier
Ross Dress for Less
Las Vegas
12.2017 - 01.2018
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the cashier.
- Handled cash, credit, and debit transactions securely.
- Resolved customer inquiries and concerns promptly and professionally.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves and organized merchandise to enhance store presentation.
Cashier
Jack in the Box
Las Vegas
05.2017 - 11.2017
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the cashier area.
- Assisted customers with menu selections and special requests.
- Communicated effectively with team members during busy shifts.
- Resolved customer inquiries and concerns promptly and professionally.
- Supported stock management by restocking supplies as needed.
- Followed health and safety guidelines to ensure a safe environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Sales Associate
Hottie World
Las Vegas
06.2016 - 10.2016
- Delivered exceptional customer service by creating a welcoming, body-positive shopping experience
- Assisted customers with selecting trendy apparel and accessories, offering styling advice and product knowledge
- Operated point-of-sale (POS) systems to process purchases, returns, and exchanges accurately
- Maintained organized merchandise displays and ensured the sales floor was clean and visually appealing
- Restocked inventory, monitored product availability, and assisted with new merchandise arrivals
- Promoted sales, specials, and loyalty programs to increase store revenue
- Handled customer questions and concerns professionally to ensure satisfaction and repeat business
- Worked collaboratively with team members to meet daily sales goals and store standards
Education
Certified Medical Assistant - Medical Assistant
Northwest Career College
Las Vegas, Nevada, NV 08.2019 - 04.2020
St Louis Adult Education
Las Vegas, NVSkills
- Vital Signs & Patient Intake
- Phlebotomy & Specimen Collection
- EKG Administration
- Medication Administration
- Chronic Care Management
- HEDIS Measures
- Administrative Skills
- EMR/EHR Navigation (eg, Epic, eClinicalWorks, PracticeFusion)
- Appointment Scheduling & Referrals
- Insurance Verification & Authorization
- HIPAA Compliance
- Patient Education & Communication
- Technical Skills
- Microsoft Office Suite
- Telehealth Support
- Medical Terminology
- ICD-10 & CPT Coding Basics
Timeline
Patient Care Navigator
Arkos Health
10.2022 - Current
Medical Assistant/Receptionist
Genesis Medical Group
01.2022 - 08.2022
Medical Assistant
Southwest Medical Associates
08.2020 - 10.2021
Medical Assistant Intern
J Woodson Dermatology & Associates
03.2020 - 04.2020
Certified Medical Assistant - Medical Assistant
Northwest Career College
08.2019 - 04.2020
Kohl’s
Sales Associates
07.2018 - 10.2019
Cashier
Ross Dress for Less
12.2017 - 01.2018
Cashier
Jack in the Box
05.2017 - 11.2017
Sales Associate
Hottie World
06.2016 - 10.2016
St Louis Adult Education