Aundrea Avin
Saucier,MS
Summary
Offers years of leadership overseeing multi-shift retail store operations. Disciplined in controlling payroll and expenses. Focused in areas such as shrink and inventory control. Maintain and control warehouse and receiving of inventory. Proficient in Plan-O-Grams and detailed merchandising. Focused on maintaining a driven team that delivers excellent customer service and drives sales and profitability. Competent in hiring, training, scheduling, supervision, and building a team to to succeed. Carefully train staff in POS processes, HHT utilization, and equipment provided by the company.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
Family Dollar Stores Inc.
Gulfport, MS
03.2018 - 09.2023
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Implemented succession planning by training and developing associates into leadership positions.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Corrected operational discrepancies for the district stores by developing and executing process improvements.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created attractive store displays to generate customer interest and boost sales.
- Coached and mentored associates to achieve employee promotions.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Updated store pricing, signage and merchandising based on current promotions.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Mentored managers in training as well as other tenured managers that needed guidance.
Holding District Manager
Family Dollar Stores Inc.
New Iberia, LA
11.2019 - 03.2020
- Analyzed regional market trends to discover new opportunities for growth.
- Strategized business operations, merchandising strategies and personnel moves.
- Audited sales performance and data trends to improve underperforming areas.
- Oversaw store merchandising, brand exposure and product availability.
- Led weekly district conference calls with store teams to update and align sales objectives.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Mentored team members by demonstrating best practices for sales and customer service.
- Produced selling and merchandising programs enhancing bottom-line profitability.
- Applied suggestive selling techniques to increase sales.
Retail Store Manager
Dollar General
Gulfport , MS
06.2012 - 03.2018
- Managed staff of 9 sales associates, 2 team leaders and 2 assistant managers.
- Developed and stabilized a staff with minimum turnover.
- Hired, trained and evaluated personnel in sales and marketing.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Created attractive store displays to generate customer interest and boost sales.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Increased sales volume by 19.8% in less than 1 years.
- Controlled shrink to deliver yearly results under optimized goal.
- 2014-2017 Rank top store out 23 for highest EBITA, Sales to Plan, and Expense to plan.
- Highest sales to plan in district for 2015-2017.
- Control of shrink and loss.
- District trainer for creative merchandising
- Developed a customer friendly staff that left no room for unhappy customers.
- Maintain a clean, spirited work environment.
- Provided direction and instruction to associates on variety of tasks, including daily task and goal achievements.
Assistant Manager
Fazzio's Home and Farm Center
Gulfport, MS
10.2005 - 08.2012
- Assisted in the ordering, merchandizing, office administrative and general management of the store.
- Assisted customers with products to fit the needs of their animals and reptiles.
- Attended markets and classes to learn new and upcoming products.
- Supported sales management initiatives to optimize business development.
- Enhanced sales by implementing merchandising and promotional improvements.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
Education
Biology
Pearl River Community College
Poplarville, MS2011
Skills
- Payroll and expense management
- Shrink Control
- Inventory management
- Employee development
- Time management
- Merchandising
- Strong verbal communication
- Project management
- Sales driven
- Office administration
- Cash management
Accomplishments
Dollar General
- Store manager of the year in 2014 and 2015 for the region.
- Achieved yearly shrink goals from 2012-2018
- Achieved quarterly and yearly sales growth from 2014-2018 with a yearly average growth of 12%.
- Awarded model store set to company standards and expectations.
Family Dollar Inc.
- Achieved yearly shrink goals from 2018-2023
- Awarded highest sales growth for the region in 2019 and 2020.
- Increased sales by 10%+ yearly from 2019-2023.
- Awarded lowest employee turnover from 2020-2023
- Awarded and showcased a model training store set to company standards and expectations. Store served as the training store for the district for managers in training and new associates.
Timeline
Holding District Manager
Family Dollar Stores Inc.
11.2019 - 03.2020
Retail Store Manager
Family Dollar Stores Inc.
03.2018 - 09.2023
Retail Store Manager
Dollar General
06.2012 - 03.2018
Assistant Manager
Fazzio's Home and Farm Center
10.2005 - 08.2012
Biology
Pearl River Community College