Nakeisha Cuffy
Brooklyn
Summary
Reliable professional driving organizational growth through strategic payroll management and compliance oversight. Expertise in labor forecasting and budget control enhances profitability. Committed to fostering a collaborative work environment by leveraging strong team leadership and training abilities.
Overview
17
17
years of professional experience
Work History
RETAIL STORE MANAGER
Walgreens Boots Alliance
Brooklyn
01.2012 - Current
- Managed monthly store budgets, verifying invoices, ledgers, and payroll reports to prevent discrepancies and ensure financial integrity.
- Managed timekeeping, scheduling, and payroll submissions for 20+ employees, ensuring accurate hours, compliance with company policy, and on‑time processing.
- Audited financial records, including daily sales reports and payroll adjustments, ensuring accuracy and compliance.
- Led bi‑weekly meetings with district and upper management to review payroll compliance updates, labor budgeting, and operational changes.
- Recruited, onboarded, and trained staff while maintaining HR documentation, personnel files, I‑9 verification, and payroll eligibility records.
- Created merchandising and promotional strategies informed by labor forecasting and staffing analysis to enhance profitability.
CUSTOMER SERVICE REPRESENTATIVE
C.L.B Check Cashing
Brooklyn
01.2009 - 01.2012
- Performed daily cash reconciliation in a high‑volume financial environment, ensuring accuracy, balancing discrepancies, and maintaining detailed audit trails.
- Processed customer transactions including money orders, Western Union transfers, and high‑value payments, following strict verification and compliance procedures.
- Managed customer accounts, ensuring accurate data entry, identity verification, and compliance with regulatory documentation.
- Ensured full compliance with financial regulations, anti‑fraud protocols, and security standards, reducing risk and maintaining operational integrity.
- Recorded customer interactions and swiftly resolved issues, maintaining precise records for financial and payroll reporting.
Education
Bachelor of Arts - Accounting
MEDGAR EVERS COLLEGE
BROOKLYN, NY06-2017
Associate of Arts - Liberal Arts and General Studies
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
NEW YORK, NSkills
Payroll & Accounting Skills
- Payroll Systems (Kronos or similar)
- Payroll compliance
- Cash reconciliation
- Auditing
- Ledger verification
- Inventory Management
- Employee onboarding
- HR file maintenance
- Team leadership
- Employee training
- Maximizing Profitability
- High‑Volume Transaction Processing
- Customer Service Excellence
- Conflict resolution
- Relationship building
- Leadership & Operational Skills
- Payroll & Accounting Skills
- High‑Volume Transaction Processing
Work References
Available upon request
Professional Development
- Completed Leadership and Management Training Programs at Walgreens Boots Alliance, strengthening skills in team oversight, policy compliance, and organizational communication.
- Attended Annual Retail Management Conferences focused on operational excellence, labor management, and industry best practices.
- Participated in Financial Accounting Workshops to stay current with accounting standards, reconciliation practices, and regulatory updates relevant to payroll accuracy.
Timeline
RETAIL STORE MANAGER
Walgreens Boots Alliance
01.2012 - Current
CUSTOMER SERVICE REPRESENTATIVE
C.L.B Check Cashing
01.2009 - 01.2012
Bachelor of Arts - Accounting
MEDGAR EVERS COLLEGE
Associate of Arts - Liberal Arts and General Studies
BOROUGH OF MANHATTAN COMMUNITY COLLEGE