Nakeisha Cuffy
Brooklyn,NY
Summary
Experienced Retail Pharmacy Manager with a strong background in pharmacy operations, team leadership, customer service, inventory management, compliance, and prescription workflow. Skilled in resolving customer concerns, improving operational efficiency, coaching team members, and maintaining high standards of accuracy, safety, and regulatory compliance in a fast-paced retail environment.
Overview
15
15
years of professional experience
Work History
RETAIL STORE MANAGER
Walgreens Boots Alliance
Brooklyn
01.2012 - Current
- Managed monthly store budgets, verifying invoices, ledgers, and payroll reports to prevent discrepancies and ensure financial integrity.
- Managed timekeeping, scheduling, and payroll submissions for 20+ employees, ensuring accurate hours, compliance with company policy, and on‑time processing.
- Audited financial records, including daily sales reports and payroll adjustments, ensuring accuracy and compliance.
- Led bi‑weekly meetings with district and upper management to review payroll compliance updates, labor budgeting, and operational changes.
- Recruited, onboarded, and trained staff while maintaining HR documentation, personnel files, I‑9 verification, and payroll eligibility records.
- Created merchandising and promotional strategies informed by labor forecasting and staffing analysis to enhance profitability.
Education
Bachelor of Arts - Accounting
06.2017
Associate of Arts - Liberal Arts and General Studies
01.2010
Advanced Diploma
Skills
- Payroll Systems (Kronos or similar)
- Payroll compliance
- Cash reconciliation
- Auditing
- Prescription processing and Data entry
- Assisted with Medication Management
- Employee onboarding for both Front end and Pharmacy
- HIPAA compliance
- Checked Medication counts daily for accuracy
- Assisted RPH with Controlled substance records
- Pharmacy work area compliance
- Prescription order processing
- Customer service
- Align team leadership between front end and Pharmacy
- Employee training
- Maximizing Profitability
- High‑Volume Transaction Processing
- Conflict resolution
- Relationship building
Professional Development
- PTCB Certified
- CPR Certificate pending
- Completed Leadership and Management Training Programs at Walgreens Boots Alliance, strengthening skills in team oversight, policy compliance, and organizational communication.
- Attended Annual Retail Management Conferences focused on operational excellence, labor management, and industry best practices.
- Participated in Financial Accounting Workshops to stay current with accounting standards, reconciliation practices, and regulatory updates relevant to payroll accuracy.
Work References
Available upon request
Timeline
RETAIL STORE MANAGER - Walgreens Boots Alliance
01.2012 - Current
MEDGAR EVERS COLLEGE - Bachelor of Arts, Accounting
BOROUGH OF MANHATTAN COMMUNITY COLLEGE - Associate of Arts, Liberal Arts and General Studies