Denny Rabaza
Miami,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Wireless Vision, T-Mobile
01.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Assistant Manager
American Telecommunications, T-Mobile’s Franchise
06.2015 - 01.2021
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Engaged directly with customers to offer assistance and resolve complaints.
- Audited store operations and records under management direction and resolved discrepancies.
Sales Associate
The Cellular Touch, AT&T’s Franchise
09.2013 - 06.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Crew Member
McDonalds
07.2011 - 09.2013
- Demonstrated exceptional customer service in order to achieve a pleasant experience for customers
- Cleaned and arranged workstations
- Repairing machines when something was broken, been able to do physical effort by lifting boxes and managing products.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05.2017
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL12.2022
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2012
Skills
- Profit and Loss
- Business Leadership
- P&L Administration
- Sales Analysis
- Desktops, Laptops and Mobile Devices
- Policy Development and Enforcement
- Stock Management
- Inventory Control
- Operational Systems
- Payroll Administration and Timekeeping
- Business Growth Initiatives
- Team Meetings
- Financial Data Analyzation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
Wireless Vision, T-Mobile
01.2021 - Current
Retail Assistant Manager
American Telecommunications, T-Mobile’s Franchise
06.2015 - 01.2021
Sales Associate
The Cellular Touch, AT&T’s Franchise
09.2013 - 06.2015
Crew Member
McDonalds
07.2011 - 09.2013
Associate of Arts - Business Administration And Management
Miami Dade College
Bachelor of Arts - Business Administration And Management
Florida International University
High School Diploma -
G. Holmes Braddock Senior High School
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