Debra Pierce

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Resolved customer service issues promptly.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Brought my store to #3 first year. with 45% increased profit.

Ran operations of stores in region until a new manager was hired.

Traveled the NE region of NY to assist in the operations

opening new stores, training staff.

Closed non-productive stores.

Conducted inventories for the closing stores.

packed shipped merchandise to existing stores.

Maintained accurate processing and verification.

Set store planograms and store signage

Worked in a call center environment

Inbound and outbound calls.

Set up maternity stays and verified their check out.

Made files on premature births for stop loss to follow up on.

Filed Pre-Determinations for approval process,

Responsible for accuracy, speed and efficiency using a matrix phone system,

• Recruited, hired and trained all staff, providing direct supervision
• Nursing Staff provided by outsourced services.
• Provided meals, comfort care, Vitals, Companionship.
• Assisted in changing of bandages, treating of bed sores.
• Kept patient comfortable, turned and Clean while they were in our care.
• Kept their home neat and orderly way to prevent falls, or unsanitary area.

Answered Phones

Dispatched drivers for Mulch and soil Deliveries.

Timberline Software for the following:

Data Entry

A/R

A/P

Billing

Bank Reconciliation

Filing