Porsche Burnett
Augusta,United States
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Rent-A-Center, Inc
04.2017 - 08.2023
- P&L, focused on Coworker and customer growth.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted orders for new inventory.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Hired, trained and supervised retail team members bringing in $550,000 in annual revenue.
- Processed Payroll
Assistant Manager
Sprint Metro Market
08.2014 - 02.2017
- Counting cash register, training coworkers, answering phones, standing for long periods of time
- Worked multiple shifts
- Stocked and rotated shelves, cleaned surfaces, set up
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Telemarketer
Future Call Telemarketing
04.2011 - 09.2013
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Assisted with training and orientation of new employees.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Associate of Arts - Business Administration and Management
Jacksonville Technical College
Jacksonville, Florida08.2014
Skills
- Effective Working Relationships
- Stock Management
- Financial Oversight
- Problem-Solving Strengths
- Strong Multitasking Skills
- Profit and Loss Control
- Customer Service
- Staff Management
- Retail Objectives
- Inventory Tracking and Management
- Profit and Loss
- Cash Counting
- Records Organization and Management
- Payroll Administration and Timekeeping
Timeline
Retail Store Manager
Rent-A-Center, Inc
04.2017 - 08.2023
Assistant Manager
Sprint Metro Market
08.2014 - 02.2017
Telemarketer
Future Call Telemarketing
04.2011 - 09.2013
Associate of Arts - Business Administration and Management
Jacksonville Technical College
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