Aundrea Crabtree
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Receptionist/Payroll Specialist
Mustang Truss Inc.
Salem, Oregon
07.2024 - 10.2024
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Processed payroll for two companies
- Processed payroll and company taxes (federal and state)
- Ran two company social media pages
- Booked flights and lodging for clients and employees both domestic and internationally
- Maintained scheduled maintenance for company vehicles
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled and confirmed appointments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Imput all incoming orders and jobs into our Eagle Software.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Stay At Home Mother
Self Employed
Tacoma, Washington
03.2012 - 10.2024
- CPR, AED, First Aid Certified
- Time Management
- Communication Skills
- Problem Solving
- Multitasking
- Organizational Skills
- Crisis Management
- Adaptability Skills
- Prioritization Skills
- Written & Verbal Skills
- Digital Skills
- Teaching Skills
- Maintains & Balance Finances & Financial Planning
- Plans & Maintains Scheduling
- Efficiently Runs All Household Opperations
Dispatch Automotive Roadside Assistance Responder
Auto Rescue Roadside Assistance
Tacoma, Washington
04.2011 - 07.2012
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Recorded customer information, service requests, and responses in computer system.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Provided accurate estimated times of arrival for roadside assistance services.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Investigated customer complaints regarding delays or unsatisfactory service levels.
- Resolved customer disputes by providing solutions that were satisfactory to all parties involved.
- Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
- Maintained up-to-date knowledge of local roadways, construction zones, and traffic patterns affecting travel times.
- Ensured compliance with safety regulations while operating company vehicles during dispatch operations.
- Tracked progress of each call using GPS navigation systems and updated customers accordingly.
- Developed relationships with vendors providing additional services such as car rental companies or locksmiths.
- Prepared daily work and run schedules.
- Documented services performed, operations information and dispatch details in system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Relayed work orders, messages or information using telephones or two-way radios & dispatch systems.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Retail Sales Associate, Cashier & Customer Service
Bath & Body Works
Tacoma, WA
05.2009 - 03.2010
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Assisted customers in locating items within the store.
- Organized merchandise in the store for easy access by customers.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Answered phone calls promptly with a professional demeanor.
- Participated in periodic inventory counts as assigned by management.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Enforced safety regulations in order to maintain a safe working environment.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Sales Floor Associate, Cashier & Customer Service
Walmart
Newport , OR
09.2006 - 11.2007
- Greeted customers, provided excellent customer service and responded to inquiries.
- Assisted customers with locating desired items in store.
- Operated cash register, processed payments and handled returns and exchanges efficiently.
- Maintained cleanliness of sales floor area and organized merchandise displays.
- Verified accuracy of prices by checking tags against inventory system.
- Processed transactions accurately and quickly using point-of-sale systems.
- Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
- Restocked shelves according to planograms while adhering to company standards for quality assurance.
- Adhered to all safety policies, including the proper use of ladders or lifts when stocking higher shelves.
- Attended all required training sessions related to job functions and industry regulations.
- Performed regular cycle counts for accurate inventory tracking purposes.
- Followed established loss prevention procedures including monitoring suspicious activity or theft attempts.
- Answered phone calls promptly, routed calls correctly and took messages when appropriate.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
Education
Some College (No Degree) - General Studies
Oregon Coast Community College(OCCC)
Newport, ORSkills
- OLCC Permit
- Food Handlers card certified
- Attention to Details
- Multitasking
- Research
- Time Management
- CPR, AED, First Aid Certified
- Written Communication
- Verbal Communication
- Critical Thinking
- Basic Math
- Active Listening
- Problem Resolution
- Cultural Awareness
- Maintenance & Repair
- Dependable and Responsible
- Quick Learner In Any Situation
- Punctual
- Adapts Well
- Friendly People Person
- Gives 100% In Anything I Do
- Confident With Technology
- Organization
- Works Well On Own & In Team Settings
Timeline
Receptionist/Payroll Specialist
Mustang Truss Inc.
07.2024 - 10.2024
Stay At Home Mother
Self Employed
03.2012 - 10.2024
Dispatch Automotive Roadside Assistance Responder
Auto Rescue Roadside Assistance
04.2011 - 07.2012
Retail Sales Associate, Cashier & Customer Service
Bath & Body Works
05.2009 - 03.2010
Sales Floor Associate, Cashier & Customer Service
Walmart
09.2006 - 11.2007
Some College (No Degree) - General Studies
Oregon Coast Community College(OCCC)