Aundrea Kelly
Pearland
Summary
Detail-oriented and compassionate healthcare professional with extensive experience in medical insurance verification, prior authorization processes, and clinical support. Proven ability to navigate insurance systems, obtain timely authorizations, and ensure accurate patient coverage for procedures and treatments. Skilled in assisting physicians and nurses in endoscopic procedures as an Endoscopy Technician, maintaining sterile environments, and providing direct patient care. Strong communication and organizational skills, with a commitment to delivering efficient and patient-centered service in fast-paced clinical settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Office Specialist/Endoscopy Technician
Memorial Hermann Texas International Endoscopy Center
Houston
04.2022 - Current
- Verified insurance benefits, secured pre-authorizations, and collected co-pays efficiently.
- Maintained and updated patient records in EHR systems like Epic and Advantx.
- Educated patients on pre-procedure instructions and post-care guidelines thoroughly.
- Assisted physicians during endoscopic examinations to ensure procedural success.
- Implemented workflow improvements to enhance overall operational efficiency.
- Fielded inquiries regarding insurance and billing from patients and payers promptly.
- Prepared rooms and reprocessed scopes according to infection control standards.
- Supported staff training on administrative procedures and software systems effectively.
- Monitored patient vitals during procedures under medical supervision.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
Medical Office Specialist/Surgery Scheduler
Houston Colon PLLC
Houston
02.2019 - 01.2022
- Scheduled surgical procedures and coordinated with hospitals, surgery centers, and clinical teams.
- Verified insurance coverage and obtained prior authorizations for surgeries.
- Maintained accurate patient records and managed referrals as needed.
- Communicated pre-op instructions and ensured patients were prepared for procedures.
- Served as liaison between patients, providers, and insurers to facilitate smooth surgical workflow.
- Assisted with billing inquiries and resolved insurance issues related to scheduled surgeries.
- Ensured compliance with HIPAA and company policies while delivering excellent patient service.
Direct Care Coordinator
Better Life Health Care Inc.
Houston
03.2015 - 01.2019
- Delivered compassionate, hands-on care to individuals with physical and developmental disabilities in a home setting.
- Assisted with daily living activities, including bathing, grooming, mobility, feeding, and medication administration.
- Monitored patients’ physical and emotional health, documenting changes and reporting concerns to supervising nurses or physicians.
- Supported patient independence by teaching basic skills and encouraging participation in community and home-based activities.
- Maintained accurate care logs, medication records, and incident reports in accordance with HIPAA guidelines.
- Collaborated with interdisciplinary care teams and family members to ensure continuity of care and patient safety.
Education
Associate Degree - Health Administration
Houston, TX
Houston, TX07.2025
Skills
- Electronic medical records management
- Medical records triage
- HIPAA compliance
- Patient management
- Electronic medical records
- Electronic medical records management
- Medical records triage
- HIPAA compliance
- Patient management
- Electronic medical records
Certification
- OSHA & HIPAA Certified
- Adult & Child First Aid CPR/AED with Anaphylaxis
- CTI Certified
- Authorized to work in the U.S.
References
Available upon request
Timeline
Business Office Specialist/Endoscopy Technician
Memorial Hermann Texas International Endoscopy Center
04.2022 - Current
Medical Office Specialist/Surgery Scheduler
Houston Colon PLLC
02.2019 - 01.2022
Direct Care Coordinator
Better Life Health Care Inc.
03.2015 - 01.2019
Associate Degree - Health Administration
Houston, TX
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