Aundrea Marconda
Fontana,CA
Summary
Passionate and energetic student with strong customer service experience, seeking a position at Lululemon to leverage my skills in leadership, guest relations, and effective communication. I aim to contribute to a high-performance team in a retail environment, while continuing to grow and learn.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Kroger's Pharmacy
Edgewood, NM
11.2021 - 05.2022
- Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance.
- Provided excellent customer service by addressing prescription-related questions and concerns.
- Managed inventory, updated patient records, and processed insurance claims.
- Collaborated with the healthcare team to ensure timely service and patient satisfaction.
- Processed an average of 500 prescriptions daily while maintaining accuracy
FOH Server
Paako Ridge Golf Club
Sandia Park, NM
05.2021 - 11.2021
- Provides exceptional service, anticipates guests’ needs, accurately records and inputs orders, collaborates with kitchen and bar staff for multi-course meals, and promptly addresses guest concerns
- Knowledge of all menus, including daily specials, and ability to make accurate course recommendations and drink pairings
- Command over POS system and ability to accurately split checks, apply discounts, and charge correct payment methods and members
- Conflict resolution, prompt service, effective communication with staff, and basic knowledge of golf course and club
Private Nanny and Childcare Provider
SELF-EMPLOYED
Multiple Locations (CA, TX, NM)
08.2012 - Current
- Provides 24/7 care for up to 5 children at once including meals, enrichment, transportation to and from school and extracurriculars, tutoring, and household cleaning
- Created tailored meal and day plans for each child based upon any dietary or activity restrictions, parents’ preferences, and appointments
- Maintained a safe and healthy environment, prevented choking and other injuries
- Encouraged imaginative play, utilized gentle correction methods, and assisted in navigating big feelings
- Provided group studying and tutoring sessions in addition to one-on-one tutoring utilizing various education methods and tactics
Customer Service Representative
HONDA MOTOR COMPANY
Tustin, CA
05.2019 - 03.2020
- Assists 30 inbound client calls on average per day by scheduling urgent safety recalls and assessing eligibility for warranty and out of warranty coverage
- Quickly and accurately typing a record of every phone conversation while speaking with the client
- Adept with third party translator services
- Professionally reassured clients about safety recalls and provided answers to all questions and concerns regarding their vehicle(s)
FOH Team Lead
DISNEYLAND CALIFORNIA ADVENTURE PARK
Anaheim, CA
07.2016 - 07.2018
- Maintains a smooth operating high-volume restaurant off of Disney’s primary road: Main Street
- Provides Disney’s world renowned guest service, leads by example, and continuously assesses the needs of the business
- Organized and delegated tasks to maintain smooth operation of the restaurant
- Recognized and responded quickly and effectively to emergencies and prevented choking and injuries
- Scheduled breaks, created rotations, handled refunds, provided tills to cast members, resolved guest concerns and issues promptly
Education
High School Diploma -
Etiwanda High School
Etiwanda, CA01.2013
Skills
- Exceptional customer service and communication skills
- Conflict resolution and problem-solving
- Leadership, team collaboration, and task delegation
- POS and inventory management proficiency
- Time management and multitasking
- Adaptability in fast-paced environments
- Strong attention to detail and organization
- Effective verbal and written communication
- Product knowledge and understanding of active lifestyle brands
- Ability to maintain a positive attitude under pressure
- Quick learner with a proactive approach
- Self-motivation and a results-driven mindset
Affiliations
- Disney’s VoluntEARS, 01/01/16, 12/31/18
- Philosophy Club Secretary, 01/01/14, 12/31/15
- Etiwanda AVID Member, 01/01/10, 12/31/13
- Etiwanda Marching Band Section Leader, 01/01/10, 12/31/13
Timeline
Pharmacy Technician
Kroger's Pharmacy
11.2021 - 05.2022
FOH Server
Paako Ridge Golf Club
05.2021 - 11.2021
Customer Service Representative
HONDA MOTOR COMPANY
05.2019 - 03.2020
FOH Team Lead
DISNEYLAND CALIFORNIA ADVENTURE PARK
07.2016 - 07.2018
Private Nanny and Childcare Provider
SELF-EMPLOYED
08.2012 - Current
High School Diploma -
Etiwanda High School