Aundrea Robles
Almost There Rescue
Phoenix,AZ
1
Certification
7
years of professional experience
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Animal Care Specialist
3 Years 1 Month- Administered daily care routines for animals, ensuring health and well-being.
- Collaborated with veterinary professionals for medical treatments and preventive care.
- Assisted in behavioral assessments to identify training needs and develop improvement plans.
- Educated potential adopters on animal behavior and care requirements to promote successful placements.
Customer Service Representative
1 Year 2 Months- Managed high-volume inbound calls, ensuring timely responses to customer needs.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved customer complaints by implementing solutions that increased satisfaction rates.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
Front Desk Receptionist
1 Year 2 Months- Managed daily front desk operations, ensuring seamless guest experiences.
- Processed customer inquiries via phone, email, and in-person, maintaining high satisfaction levels.
- Coordinated appointment scheduling for service and sales departments, optimizing staff efficiency.
- Trained new reception staff on procedures and systems to enhance team performance.
Landscaping Assistant
4 Months- Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
- Developed efficient workflows for planting, pruning, and maintenance tasks to enhance team productivity.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
High School Diploma
Skills
De-escalation techniques
Relationship building
Compassion and empathy
Animal socialization
Client communication
Client relations
Data entry
Certification
Fear Free certified
Timeline
Animal Care Specialist
Almost There Rescue
01.2021 - 02.2024Read More
Customer Service Representative
Valor Global
01.2020 - 03.2021Read More
Front Desk Receptionist
Cardinaleway Mazda
01.2019 - 03.2020Read More
Landscaping Assistant
R&M Landscaping
03.2017 - 07.2017Read More
Alhambra High School
High School Diploma
Read More