Aundrea Terris
Auburn
Summary
Dynamic professional with a strong background in customer service and quality control, honed at Dow Chemical. Proven ability to enhance operational efficiency through effective team collaboration and training. Committed to maintaining safety protocols while achieving high standards in equipment maintenance and regulatory compliance. Recognized for problem-solving skills and a professional demeanor.
Overview
28
28
years of professional experience
Work History
Activities Coordinator / Gate Keeper- Maintenance
Dow Chemical
Midland, MI
06.2021 - Current
- Composed and adjusted maintenance requests.
- Coordinated maintenance schedules for process equipment.
- Complied with regulatory standards for environmental constraints.
- Carry out systematic inspections of operational equipment.
- Maintained equipment through scheduled preventative measures to prevent breakdowns.
Chemical Operator
Dow Chemical
Midland, MI
08.2010 - 06.2021
- Operated chemical processing equipment to ensure safe and efficient production.
- Monitored quality control parameters to maintain product specifications and compliance.
- Assisted in troubleshooting equipment malfunctions and implementing corrective actions.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Trained new operators on safety protocols, equipment usage, and best practices.
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Maintained high-quality standards for finished products by conducting rigorous quality control tests.
- Tracked and documented production data to maintain accurate records.
- Safely used various machinery and forklifts during chemical drumming operations.
- Operated lab equipment for chemical tests and verification of product quality against standards.
- Enhanced production efficiency by optimizing chemical processes and equipment settings.
- Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
- Consistently met deadlines for product delivery by effectively prioritizing tasks and managing time efficiently.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Conducted thorough root cause analysis after incidents or near misses involving chemical handling or reactions, contributing towards the prevention of future occurrences.
- Conducted regular inspections of personal protective equipment, ensuring worker safety.
- Assisted in scale-up of laboratory processes to full production, bridging gap between R&D and manufacturing.
Server
Frankenmuth Brewery
Frankenmuth, MI
06.2009 - 09.2010
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Delivered food and beverages promptly while maintaining high standards of presentation.
- Collaborated with kitchen staff to facilitate smooth communication and efficient service flow.
- Assisted in training new servers on menu items, service protocols, and POS systems.
Substitute Teacher, K-12
Van Buren Public Schools
Belleville, MI
09.2007 - 06.2009
- Implemented lesson plans and instructional materials to facilitate student learning across various subjects.
- Adapted teaching methods to accommodate diverse learning styles and classroom environments.
- Managed classroom behavior to maintain a positive and productive educational atmosphere.
- Collaborated with faculty to ensure continuity of instruction during teacher absences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Server/hostess
O'Charley's Resturant
Belleville, MI
08.2007 - 06.2009
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order processing and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Utilized POS system for accurate order entry and payment processing.
- Adapted to changing priorities during peak hours, improving service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Scale House Operator
Edw. C. Levy
Dearborn, MI
07.1998 - 09.2006
- Monitored weight scales to ensure accurate measurements for incoming and outgoing materials.
- Recorded and maintained data related to material transactions in real-time system.
- Assisted in training new employees on scale operation and safety protocols.
- Conducted routine equipment inspections to maintain operational efficiency and compliance.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Dispatched orders to drivers for efficiency.
Receptionist/kennel Warden
Belleville Animal Hospital
Belleville, MI
11.2004 - 08.2005
- Greeted and assisted clients, ensuring a welcoming environment at reception.
- Managed appointment scheduling, optimizing daily workflow for veterinary services.
- Handled incoming calls, providing accurate information and support to pet owners.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Coordinated communication between veterinary staff and clients, enhancing service efficiency.
- Assisted with billing inquiries, promoting clarity and understanding of service costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cleaned kennels
- Prepped animals for medical procedures
- Walked and bathed animals
- Restrained animals during medical procedures
Education
Associate of Applied Science - Chemical Processing
Delta College
Bay City, MIBachelor of Arts - Linguistics
Wayne State University
Detroit, MIBachelor of Science - German
Wayne State University
Detroit, MISkills
- Customer service
- Equipment maintenance
- Regulatory compliance
- Quality control
- Safety protocols
- Team collaboration
- Training and onboarding
- Time management
- Problem resolution
- Professional demeanor
- Documentation and reporting
- Business operations
- Problem-solving
Timeline
Activities Coordinator / Gate Keeper- Maintenance
Dow Chemical
06.2021 - Current
Chemical Operator
Dow Chemical
08.2010 - 06.2021
Server
Frankenmuth Brewery
06.2009 - 09.2010
Substitute Teacher, K-12
Van Buren Public Schools
09.2007 - 06.2009
Server/hostess
O'Charley's Resturant
08.2007 - 06.2009
Receptionist/kennel Warden
Belleville Animal Hospital
11.2004 - 08.2005
Scale House Operator
Edw. C. Levy
07.1998 - 09.2006
Associate of Applied Science - Chemical Processing
Delta College
Bachelor of Arts - Linguistics
Wayne State University
Bachelor of Science - German
Wayne State University