Lacy Pesina
Lubbock,TX
Summary
Dynamic professional with a proven track record in customer service and operational management at Stripes Convenience Store. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong work ethic and excellent communication. Skilled in using point of sale systems and adept at time management, consistently achieving goals with attention to detail.
Overview
12
12
years of professional experience
Work History
Gate Keeper
Buffalo Springs Lake
Lubbock, TX
03.2023 - Current
- Greeted visitors and directed them to the appropriate areas.
- Handled camping reservations though Camp Spot.
- Maintained visitor logs and monitored access control systems.
Store Manager
Stripes Convenience Store
Lubbock, TX
09.2012 - 07.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Education
GED -
Shallowater High School
Shallowater, TX04-1997
Skills
- Strong Work Ethic
- Customer Service
- Point of sale system
- Time Management
- Customer Satisfaction
- Excellent Communication
- Attention to detail
Timeline
Gate Keeper
Buffalo Springs Lake
03.2023 - Current
Store Manager
Stripes Convenience Store
09.2012 - 07.2019
GED -
Shallowater High School