Aundrell Strange
Pompano Beach,FL
Summary
I am a diverse individual with a wide range of work history. I enjoy helping others in any way I can and always put my all into my work. My varied experience and dedication makes me an asset. My work ethic and positive mindset makes me a great candidate for this position.
Overview
20
20
years of professional experience
Work History
Juvenile Detention Officer
State of Florida - Juvenile Justice Dept.
Miami, FL
10.2023 - 05.2024
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Intervened during crisis situations involving detainees to de-escalate potential conflicts.
- Facilitated communication between detainees and their families when appropriate.
- Supervised recreational activities for detained juveniles.
Scheduler/Dispatcher
UNFI
Pompano Beach, FL
10.2021 - 03.2023
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Reviewed and approved vendor invoices.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Verified driver credentials prior to assigning them a route or task.
- Provided timely updates to customers regarding their orders or requests.
Security Monitor
Broward District Schools
Pompano Beach, FL
01.2019 - 09.2021
- Provided customer service support to employees, visitors, vendors. when needed.
- Conducted regular patrols of the facility and its grounds.
- Monitored security cameras to ensure safety of premises.
- Inspected buildings on a daily basis to ensure they are secure and free from hazards or threats.
Public Safety Officer
NSU
Pompano Beach, FL
07.2018 - 02.2019
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
Lead Security Screener
Delta Global
Pompano Beach, FL
08.2016 - 05.2018
- Monitored access control points to identify unauthorized personnel.
- Performed inspections of equipment used in the screening process to ensure functionality.
- Ensured that all staff adhered to applicable laws, regulations, policies, and procedures related to airport operations.
- Trained new employees on proper screening techniques and procedures.
Fraud Account Supervisor
Sitel Operating
Pompano Beach, FL
09.2014 - 10.2016
- Responded promptly and effectively to inquiries from customers regarding their account status or potential fraudulent activity against them.
- Monitored customer accounts for potential fraudulent activities and identified trends in fraudulent behaviors.
Dispatcher
Pride A/C and Appliance
Pompano Beach, FL
12.2011 - 09.2014
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Dispatch Supervisor
DHL/Air Image
Pompano Beach, FL
05.2004 - 11.2011
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed and implemented policies and procedures to improve operational efficiency.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL05-2001
Skills
- Supervisor/Leadership Experience
- Customer Service
- Computer Programs (windows, excel, outlook, word, etc…)
- Schedule Management
- DOT and CCTV Monitoring
- Transportation, Logistic and Service Dispatching
- Safety and Security Regulations
- Weapons and People Screening
- Report Writing and Daily incident reporting
- Emergency Response
- General Office Duties
- Data Entry/Processing
Timeline
Juvenile Detention Officer
State of Florida - Juvenile Justice Dept.
10.2023 - 05.2024
Scheduler/Dispatcher
UNFI
10.2021 - 03.2023
Security Monitor
Broward District Schools
01.2019 - 09.2021
Public Safety Officer
NSU
07.2018 - 02.2019
Lead Security Screener
Delta Global
08.2016 - 05.2018
Fraud Account Supervisor
Sitel Operating
09.2014 - 10.2016
Dispatcher
Pride A/C and Appliance
12.2011 - 09.2014
Dispatch Supervisor
DHL/Air Image
05.2004 - 11.2011
High School Diploma -
Hallandale High School
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