Aundresha Dean
Meridian,MS
Summary
Developed skills in fast-paced healthcare environment, focusing on pharmaceutical operations and patient care. Demonstrates strong analytical abilities and attention to detail, capable of managing multiple tasks efficiently. Seeking to transition to new role leveraging these transferable skills to make meaningful impact.
Offering keen understanding of healthcare systems and proactive approach to learning and growth within pharmacy setting. Brings solid foundation in pharmaceutical principles and strong organizational skills. Ready to use and develop patient care and administrative skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Pharmacy Health
CVS
07.2024 - 01.2025
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Supported pharmacy staff with daily administrative tasks such as answering phones, filing paperwork, and maintaining a clean workspace.
- Ensured optimal patient outcomes through accurate assessment, diagnosis, and implementation of appropriate interventions.
Verification Specialist
Aetna Health
11.2023 - 08.2024
- Participated in regular performance reviews, using high call volumeconstructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
Vision Center Outbount
AEG Vision
02.2024 - 07.2024
- Developed strong relationships with clients, addressing their individual needs and concerns regarding vision care.
- Served as a liaison between patients, optometrists, labs, suppliers, insurance providers for seamless communication throughout the vision care process.
- Maintained a clean, organized, and visually appealing store environment for both customers and staff members.
- Improved overall store performance by participating in training sessions on new products, technologies, sales techniques regularly.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
Claims Representative Associate
Sunlife Home Health
08.2023 - 02.2024
- Conducted thorough investigations by gathering relevant information from various sources.
- Increased efficiency by automating routine tasks using proprietary software systems.
- Improved claim resolution times by efficiently processing and investigating claims.
- Utilized advanced software tools to manage large caseloads effectively.
- Collaborated with coding team, ensuring accurate assignment of CPT and ICD codes to medical procedures.
Education
Associate of Arts -
East Mississippi Community College
Scooba, MSSkills
- HIPAA compliance
- Prescription verification
- Clinical documentation
- Medication dispensing
- Insurance billing
- Healthcare regulations
- Patient counseling
- Pharmacy law compliance
- Drug utilization review
- Prescription record reviews
Timeline
Pharmacy Health
CVS
07.2024 - 01.2025
Vision Center Outbount
AEG Vision
02.2024 - 07.2024
Verification Specialist
Aetna Health
11.2023 - 08.2024
Claims Representative Associate
Sunlife Home Health
08.2023 - 02.2024
Associate of Arts -
East Mississippi Community College