Aungelique Roberts
Summary
Proactive Assistant experienced in fulfilling diverse tasks within fast-paced environments. Achieved success through collaboration and strong technical abilities, while fostering meaningful relationships. Focused on delivering results and overcoming challenging goals.
Overview
16
16
years of professional experience
Work History
Rooms Controller
Marriott International, Inc.
Houston
05.2022 - Current
- Offers “White glove” services and demonstrates/promote quality control daily amongst many departments.
- Managed day-to-day department operations with effective workflow coordination.
- Managed room inventory to optimize guest satisfaction and hotel occupancy.
- Acts as a professional development officer for new hires.
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
Chief Financial Officer
Mother Daughter ISH
Houston
06.2021 - Current
- Established internal controls for billing and collections, reducing financial risk and improving audit readiness.
- Directed company wide billing operations, overseeing invoicing, collections, and revenue recognition processes.
- Developed billing policies and procedures to ensure compliance with accounting standards and contractual requirements.
- Oversaw the preparation and accuracy of customer invoices, ensuring proper revenue recognition and billing compliance.
- Directed end-to-end billing processes, ensuring timely and accurate invoicing for customers and clients.
Receptionist/Personal Assistant
Sterling Staffing
Houston
05.2021 - 05.2022
- Improved billing accuracy through diligent verification of insurance information and resolution of discrepancies.
- Organized office inventory and supplies, resulting in an optimally equipped work environment for staff
members. - Collaborated effectively with interdisciplinary team members to ensure well-coordinated care for patients.
- Assisted with financial management tasks such as invoice tracking, payment processing, and account reconciliation leading to better budgetary control.
- Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
Customer Support Specialist
Nationstar Mortgage DBA Mr. Cooper
Houston
01.2020 - 05.2021
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
Office Administrative Assistant
We Are Caring Hearts
Houston
03.2010 - 01.2020
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents, making travel arrangements etc..
- Facilitated clear communication between clients and management.
- Managed, organized, and scheduled 20+ monthly client meetings.
- Assisted in training staff members and new hires as well as resolve administrative problems, inquiries and retrieve documents.
- Thoroughly trained new hires
Education
Langham Creek High School
Houston, TXSkills
- Client relationship management
- Skilled Multi-Tasker
- Financial advisory services
- Team leadership
- Operations Training
- Offer Long term care for clients
Timeline
Rooms Controller
Marriott International, Inc.
05.2022 - Current
Chief Financial Officer
Mother Daughter ISH
06.2021 - Current
Receptionist/Personal Assistant
Sterling Staffing
05.2021 - 05.2022
Customer Support Specialist
Nationstar Mortgage DBA Mr. Cooper
01.2020 - 05.2021
Office Administrative Assistant
We Are Caring Hearts
03.2010 - 01.2020
Langham Creek High School