Jurny Summers
Phoenix,AZ
Summary
Hospitality professional with over seven years of experience in hotel operations and guest services. Proven ability to create welcoming environments and enhance guest experiences through effective communication and teamwork. Committed to fostering a positive workplace culture, while exceeding guest expectations, and supporting team development.
Overview
7
7
years of professional experience
Work History
Rooms Controller
Delta Hotels by Marriott
Mesa, AZ
02.2025 - Current
- Contribute to exceeding brand standards for Elite Appreciation, resulting in high guest satisfaction scores, and numerous positive reviews.
- Strategically assign rooms based on guest preferences, special requests, and hotel occupancy, optimizing utilization, and enhancing guest satisfaction.
- Coordinate with housekeeping to monitor room status, ensuring timely readiness and maintenance for smooth guest arrivals.
- Deliver personalized service to VIP and elite Bonvoy members, ensuring exceptional experiences, and fostering guest loyalty.
- Analyze occupancy reports and forecast room availability to support strategic allocation for special events and group bookings.
- Assist with day-to-day operational efficiencies, and actively participate in weekly management meetings to support cross-departmental communication and continuous improvement.
- Support loyalty program operations by processing points redemptions, and ensuring Elite benefits are accurately applied and clearly communicated to enhance the guest experience.
- Efficient in GXP, Marsha, and FSPMS systems for managing guest profiles, room assignments, and real-time operational updates.
Sales Coordinator
Delta Hotels by Marriott
Mesa, AZ
06.2024 - 02.2025
- Managed large-scale group blocks (450+ room nights), proactively monitoring pickup pace, ensuring billing accuracy, and coordinating between sales, front office, and clients to meet all expectations.
- Developed strong relationships with group clients by serving as their primary liaison, ensuring seamless coordination of events and accommodations.
- Collaborated with the Revenue Management team to identify opportunities for optimization, and maximize overall hotel revenue.
- Served as the property’s Social Media Champion; created and coordinated engaging content to enhance brand presence, and guest engagement online.
- Created and communicated event resumes, leading pre-event meetings with operational departments to ensure execution.
- Coordinated and supported site tours, prepared materials, and showcased event spaces to prospective clients.
- Currently Autism Certified, I have actively contributed to making one of the first properties in Mesa implement accessible accommodations and promote autism awareness.
- Attended industry events and networking functions to build strong relationships with Mesa partnerships, and stay informed on market trends.
- Proficient in CI/TY Sales System, FSPMS, Marsha, and Profitsword for property management, sales coordination, and revenue optimization.
- Recognized as Q3 Employee of the Quarter, and awarded Employee of the Year for outstanding contributions to guest satisfaction and team success.
Welcome Enthusiast
Canopy by Hilton
Scottsdale, AZ
09.2023 - 03.2024
- Managed guest complaints with professionalism and empathy, finding creative solutions to ensure guest satisfaction.
- Exceeded guest expectations, resulting in numerous positive reviews.
- Promoted loyalty program enrollment and educated guests on benefits, enhancing brand engagement and return business.
- Assisted with front desk operations, including check-ins, check-outs, and room assignments, ensuring accuracy and efficiency in daily guest interactions.
- Collaborated with housekeeping and maintenance teams to communicate guest needs promptly, supporting smooth operations and positive guest experiences.
- Awarded Q4 Enthusiast of the Quarter.
LifeSpa Coordinator
Lifetime Fitness
Scottsdale, AZ
01.2023 - 05.2023
- Resolved member inquiries and scheduled appointments by readily adapting to new situations.
- Provided clear and informative explanations about Life Spa products and services, assisting them with their individual needs.
Guest Services Representative
Expressway Suites Hotel
Bismarck, North Dakota
11.2018 - 08.2022
- Created positive first impressions through warm greetings, and efficient department coordination.
- Applied natural leadership skills to foster a collaborative work environment.
- Handled reservations, check-ins, and check-outs using property management systems, ensuring accuracy in billing and guest records.
- Resolved guest inquiries and service issues promptly, contributing to repeat business and high guest satisfaction scores.
Education
Bachelor's Degree - Business Administration Minor in Hospitality Management
Grand Canyon University
Phoenix, AZ04-2024
Skills
- Property management systems expertise: Skytouch, OnQ, FSPMS, Marsha, GXP, CI/TY
- Loyalty program management
- Occupancy forecasting and reporting
- Social media content creation
- Guest profile and reservation management
- Event coordination and development
- Client relationship management
- Strategic communication
- Room inventory balancing and rate optimization
- Operational efficiency
- Standard operating procedures
- Conflict resolution and service recovery
Accomplishments
- Recipient of the 2024 David R. Landau Hospitality Scholarship
- ND Department of Commerce Internship
- Member of the Women in Business Club at GCU
- President’s List at GCU – 2.5 years
- Employee of the Year at the Delta by Marriott Phoenix Mesa
Timeline
Rooms Controller
Delta Hotels by Marriott
02.2025 - Current
Sales Coordinator
Delta Hotels by Marriott
06.2024 - 02.2025
Welcome Enthusiast
Canopy by Hilton
09.2023 - 03.2024
LifeSpa Coordinator
Lifetime Fitness
01.2023 - 05.2023
Guest Services Representative
Expressway Suites Hotel
11.2018 - 08.2022
Bachelor's Degree - Business Administration Minor in Hospitality Management
Grand Canyon University
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