DONTE TAFT
Orlando,FL
Summary
Ambitious professional dedicated to enhancing guest experiences through effective room inventory management and collaboration with various departments. Proven leadership in training staff and analyzing feedback to drive service quality, ensuring seamless operations and satisfaction.
Overview
2
2
years of professional experience
Work History
Rooms Controller
Marriott Disney Swan and Dolphin Resort
Orlando, FL
02.2026 - Current
- Managed room inventory and reservations weeks in advance to optimize occupancy and enhance guest experience.
- Pre blocking VIP reservations for multiple groups and site visits while partnering with housekeeping to ensure a flawless experience for both properties.
- Authorizing and processing departing guests for remaining balances left on folios.
- Assisted agents in preparing rooms for guests to ensure readiness.
- Partnered with multiple departments to ensure seamless operations and deliver exceptional service.
Guest Experience Expert
Marriott Disney Swan and Dolphin Resort
Orlando, FL
03.2025 - Current
- Delivered exceptional guest service in a high-volume hospitality environment.
- Check-in and Check-out guests ensuring their stay is started off with great service.
- Ensured daily guest satisfaction through attentive service and responsiveness.
- Reviewed and analyzed guest feedback surveys to identify trends and opportunities for improving overall guest experience.
- Collaborated with fellow front desk agent and higher leadership on themes and statistics of boards.
- Compiled and recognized the Cast Members with the most Marriott Bonvoy enrollments weekly.
Front Desk Trainer
Marriott Disney Swan and Dolphin Resort
Orlando, FL
10.2025 - 02.2026
- Teaching and explaining Lightspeed and hotel systems to new hires.
- Overviewed and detailed instruction on the resort’s inventory, room blocking, and billing patterns and authorizations.
- Outlined the proper procedures in regards to check-ins and check-outs while adhering to SOPs and Corporate Audits.
- Delivered comprehensive training for new front desk agents, ensuring understanding of company standards and exceptional guest service.
Lead Driver / Transporter
Road Runner Services
05.2024 - 03.2025
- Managed transportation logistics and safe deliveries.
- Led a team of 5 drivers to complete deliveries on timely basis and maintain high levels of customer satisfaction.
- Developed time management through keeping track of deliveries and drop offs.
- Completed written examination for rules and regulations in correspondence to transport deliveries.
Education
High School Diploma -
Seminole State College
Oviedo, FL01-2023
Skills
- Room inventory management
- Reservation systems
- Billing procedures
- Lightspeed system
- Guest service excellence
- Customer relationship management
Accomplishments
- Cast Member of the Month – Disney Swan and Dolphin Resort
- Employee of the Month – Parlour Ice Cream
- Scholarship Recipient – Seminole State College
- Counselor of the Summer – Winter Springs Basketball Camp
Timeline
Rooms Controller
Marriott Disney Swan and Dolphin Resort
02.2026 - Current
Front Desk Trainer
Marriott Disney Swan and Dolphin Resort
10.2025 - 02.2026
Guest Experience Expert
Marriott Disney Swan and Dolphin Resort
03.2025 - Current
Lead Driver / Transporter
Road Runner Services
05.2024 - 03.2025
High School Diploma -
Seminole State College