Jada Baladez
Commerce City,CO
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Rooms Controller
Hilton Denver City Center
Denver, CO
01.2024 - Current
- Front Office Administrator who managed front office operations.
- Input monthly manifest data into excel for our multiple corporate permanent accounts.
- Multitasked job checklist duties, emails, and department inquiries while supporting management in monitoring and assisting front desk operations.
- Handled incoming phone calls at front desk to assist guests and address inquiries.
- Coordinated daily room blocking with front desk and housekeeping teams.
- Reviewed guest requests and adjusted room placements for special accommodations.
- Monitored room availability, status changes, and out-of-order conditions.
- Communicated booking changes to reservations, sales, and operations teams.
- Prepared room plans for group arrivals, VIP stays, and late departures.
- Resolved room conflicts using property standards and guest service procedures.
- Prepared invoices for guests prior to departure.
- Tracked customer feedback on a regular basis to monitor customer satisfaction levels.
- Assisted in the preparation of daily, weekly, and monthly occupancy reports.
- Confirmed room rates and verified match to market codes and company expectations.
- Processed check-outs and fairly resolved disputed charges while adhering to company policies.
Rooms Coordinator
Hilton Denver City Center
Denver, CO
07.2023 - 01.2024
- Managed inventory levels using OnQ R&I to ensure availability for bookings. with OnQ R&I by adding/releasing inventory when necessary.
- Managed inventory with OnQ R&I by adding and releasing inventory.
- Confirmed billing in group resumes to ensure accurate updates to master accounts and reflected changes in reservations.
- Managed rooming lists, special requests, and billing notes for group reservations.
- Communicated with front desk, housekeeping, and sales teams on daily room status.
- Assisted conference groups with block inventory, assignment changes, and departure coordination.
- Identified opportunities for process improvement within the department.
- Monitored room availability and kept accurate records of all bookings.
- Provided customer service regarding inquiries about accommodations, reservations, and other related services.
- Participated in monthly management meetings to discuss current trends within the industry.
Front Desk Agent
Hilton Denver City Center
Denver, CO
01.2022 - 07.2023
- Managing check-ins/outs by providing customer service, handling transactions and guest inquiries/complaints.
- Provided guests with information on amenities and personalized recommendations to enhance their experience.
- Coordinated communication with departments to address guest inquiries and ensure seamless service.
- Handled phone inquiries to provide necessary support
- Multitasking with job checklist duties, emails, department inquiries and ensuring guests maintain our priority
Education
High School Diploma -
Thornton High School
Thornton, CO 06.2016 - 01.2020
Skills
- Room inventory management
- Front Office Software
- Excel, Word
- Guest Billing Management
- Data Entry
- High-pressure environments
- Multitask
- Communication
Timeline
Rooms Controller
Hilton Denver City Center
01.2024 - Current
Rooms Coordinator
Hilton Denver City Center
07.2023 - 01.2024
Front Desk Agent
Hilton Denver City Center
01.2022 - 07.2023
High School Diploma -
Thornton High School
06.2016 - 01.2020