Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Tatiana Gonzalez

miami beach,FL

Summary

I am a personable individual that seeks to cultivate a positive and healthy work environment. I have experience in leadership as this is an area i am passionate about, leading and making positive changes any way i can.

Overview

8
8
years of professional experience

Work History

Rooms Controller

The Confidante Hotel
Miami Beach, FL
09.2021 - Current
  • In My Role I anticipate and ensure the needs of Different clientele are met by carefully reading necessary comments alerts and traces. placing the guest into our uniquely designed rooms that will best fulfill their needs.
  • Arranged tours, taxis, and restaurant reservations for guests.
  • Engaging new guests to join our loyalty program by highlighting one of the many perks offered.
  • Increased Sales Experience of Premium Suites to increase hotel profitability.
  • Extensive knowledge of opera and colleague systems.
  • Experience in working for a 4 star hotel resort currently transitioning into a 5 star hotel.
  • Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
  • Made and confirmed reservations.
  • Worked closely with sales team to ensure smooth group arrivals. Both leisure and business.

ASSISTANT STORE MANAGER

walgreens
Miami, Fl
05.2018 - 09.2021
  • Coached employees on customer service and selling techniques
  • Coordinated with manager to set specific and actionable goals based on established Net Promoter Scores, projected revenue, and our clientele demographics
  • Worked on weekly planograms to enhance the stores appearance and sales
  • Trained employees on Osha Guidelines, Workplace safety policies, and city guidelines
  • Worked closely with Many vendors to keep the store running efficiently
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
  • Highlighted sale items and promotions with proper signage and displays
  • Created work schedules to maintain top-quality customer service and lower labor costs
  • Communicated expectations, policy changes, new initiatives, and product knowledge to employees
  • Taught loss prevention practices and policies to minimize shrink
  • Assisted in recruiting process, hiring and retaining top talent.

ASSISTANT STORE MANAGER

Pizzerias LLC
North Miami, FL
12.2015 - 02.2018
  • Ensuring employees complete needed tasks in a timely manner
  • Handling large amounts of cash deposits responsibly
  • Personable Assistant Store Manager Who works well under pressure and fast-paced environments, Great at using positive reinforcement and creative reward systems
  • High-performing Store Manager familiar with managing a range of personalities
  • Results-driven Manager determined to exceed company sales goals
  • I am an Experienced professional with strong leadership and relationship-building skills
  • Coached employees on customer service and selling techniques
  • Held employees accountable and corrected issues to achieve high standards
  • Utilized data to identify sales opportunities and maximize profits
  • Created work schedules to maintain top-quality customer service and lower labor costs.

Education

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION CANDIDATE -

Downtown Miami Dade College
05.2025

Skills

  • Conflict Management
  • Guest Services
  • Upselling Skills
  • Room Inventory
  • File Management
  • Room Inspections
  • Complaint Handling

Languages

  • English
  • Spanish

References

References available upon request.

Timeline

Rooms Controller

The Confidante Hotel
09.2021 - Current

ASSISTANT STORE MANAGER

walgreens
05.2018 - 09.2021

ASSISTANT STORE MANAGER

Pizzerias LLC
12.2015 - 02.2018

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION CANDIDATE -

Downtown Miami Dade College

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